Tim and all,

For FBLs run by Return Path, there is support available if you have
questions or see some odd behavior.

[email protected]

Tom

On Tue, Nov 7, 2017 at 8:28 AM, <[email protected]> wrote:

> Hello all,
>
>
>
> We are on the Comcast FBL and occasionally get abuse reports from Comcast
> through that service.  It is my understanding that these reports are
> generated automatically when the customer reports an email as spam.
>
>
>
> However, we have seen several occasions where the messages are clearly not
> spam.  In some cases they are a reservation confirmations (something the
> customer just purchased), invoices from companies they deal with on a
> regular basis, or even general email correspondences.
>
>
>
> I’m wondering if there are any other actions that trigger a spam report
> and consequently a FBL report.   IP reputation, message content, 3rd
> party antivirus actions, etc. ?
>
>
>
> The messages come from [email protected], which
> makes me wonder if they have some algorithms in place.
>
>
>
> Thanks in advance for any input!
>
> Tim
>
>
>
>
>
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