We see these kind of false positives all of the time from the AOL FBL. Our front line technicians have been trained in spamfu so they generally take care of these when they come in. But it is annoying that so many users will mark legitimate mail as spam.
On Wed, Nov 8, 2017 at 9:22 AM, Brotman, Alexander < [email protected]> wrote: > Tim, > > > > Yes-ish. We do treat the action of moving a message to the spam folder > the same as clicking the “Spam” button. This is fairly common. It can > make for mistakes if someone is dragging a message and accidentally drops > the message in the wrong place. We’ve seen instances where someone > attempts a bulk move and accidentally files hundreds of messages into Spam, > and a few minutes later refiles them elsewhere. Another type of incident > we’ve seen is sometimes a user has switched clients and the new client > decides that messages previously in the Inbox are now spam, and refiles > them to the Spam folder. This could also generate a spam report in certain > scenarios. > > > > And I’m sure we’ve all seen that users can (and do) treat the “Spam” > button as delete. > > > > -- > > Alex Brotman > > Sr. Engineer, Anti-Abuse > > Comcast > > > > *From:* mailop [mailto:[email protected]] *On Behalf Of * > [email protected] > *Sent:* Tuesday, November 07, 2017 10:28 AM > *To:* [email protected] > *Subject:* [mailop] Comcast Feedback Loop emails that look legitimate > > > > Hello all, > > > > We are on the Comcast FBL and occasionally get abuse reports from Comcast > through that service. It is my understanding that these reports are > generated automatically when the customer reports an email as spam. > > > > However, we have seen several occasions where the messages are clearly not > spam. In some cases they are a reservation confirmations (something the > customer just purchased), invoices from companies they deal with on a > regular basis, or even general email correspondences. > > > > I’m wondering if there are any other actions that trigger a spam report > and consequently a FBL report. IP reputation, message content, 3rd > party antivirus actions, etc. ? > > > > The messages come from [email protected], which > makes me wonder if they have some algorithms in place. > > > > Thanks in advance for any input! > > Tim > > > > > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > >
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