Hi Paul,
some years ago, I got the same issue when the company changed
datacenter/IPs space after a period where both feed/ip space was used.
I don't remember some details but I solved reactivating the access for a
part of the OLD IPs (the part that has been removed) so I got back
access to the whole IP space, than I created a new account for the new
IPs and I removed both the IP spaces from the old account, closing it.
(Both account was linked to the same reporting address for a while).
Not sure but I think that it's due to the merging between previous
feed/IP space (in the period when it was to be requested by
e-mail/form), and new feed/IP space activated after it has been switched
to "self service" under SNDS panel.
So if you have access to the old IP space mailbox yet, you can try to
temporary reactivate it in order to get back a "writable account" ans
then switch to a total new SNDS/JMRP account.
Not sure it works for your case but... give it a try...
Bye,
Stefano
Il 03/12/2019 13.33, Paul Smith via mailop ha scritto:
Hi, does anyone know any contact details for someone who can fix
Microsoft's JMRP.
I seem to have broken it... I added various DigitalOcean IP addresses
that we used to the SNDS and JMRP and all was fine. Then I added
various of our leased line IP addresses to the SNDS and JMRP and all
was fine.
Then, we stopped using DigitalOcean as much, so removed those IP
addresses from SNDS, and now it's all broken. The problem is that it
doesn't seem to have removed those IP addresses from JMRP, so now *we*
have 'view only' access to the JMRP feed (because we don't have access
to the DigitalOcean IP addresses) and DigitalOcean also only have
'view only' access to the JMRP feed (because they don't have access to
our IP addresses)...
So *no one* can manage the feed, because no one has access to all the
IP addresses. I'm down as the 'contact email address' for the feed,
but can't delete it or remove the unwanted IP addresses from it.
I've trawled the SNDS pages looking for who to contact for problems
with it, but all it seems to say is "it's fully automated so do it all
yourself" - I wish I could...
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