You would think a company like Microsoft would have a better solution to all of this.
Once you get blocked by Microsoft it's a 6 week race (because they'll only reply about once a week) to plow through all of the crud replies they send you, to actually getting something accomplished. Except, after 6 weeks all of your clients have left you, so it's kind of pointless. Factor in also that they tend to block IPs for no apparent reason. I'd be curious to know if your IP address is listed with any other major blacklisting services, SpamHaus, Spamcop, etc. Or did your abuse incident only send spam out to Microsoft controlled email servers? On Wed, Jun 24, 2020 at 5:03 PM Al Iverson via mailop <[email protected]> wrote: > Yep, fill out this form: http://go.microsoft.com/fwlink/?LinkID=614866 > Wait a few days for a reply. > First reply might just be a "we're routing your ticket" response. > Second reply might be useful, or it might be completely bonkers. > You might have to calmly state your case repeatedly. > They might say they see nothing wrong. Stick to your guns and show > them the data. > Eventually, after a number of replies, they'll say that the IP > qualifies for mitigation and that the block will be rescinded within > 48-72 hours. > And that might even be true! > > Good luck. > > Cheers, > Al Iverson > > On Wed, Jun 24, 2020 at 4:28 PM Adam Moffett via mailop > <[email protected]> wrote: > > > > Does anyone have any insight into how we get onto (or off) a Microsoft > block list? > > > > I started seeing these bounces around midnight on Tuesday: > > > > "550 5.7.1 Unfortunately, messages from [204.80.232.21] weren't sent. > Please contact your Internet service provider since part of their network > is on our block list (S3150). You can also refer your provider to > http://mail.live.com/mail/troubleshooting.aspx#errors. " > > > > We don't have any current issues, but on Monday morning we did have a > compromised customer account send 200 spam emails. 200 triggered a limit > and they couldn't send any more. Later in the morning we disabled the > compromised account. This would have been about 18 hours before we started > seeing the bounces shown above. I'm assuming this is related, but I don't > know how I could have addressed the issue any faster, and I don't know why > there would be such a delayed reaction from Microsoft's system. > > > > Does anyone know anything of interest about this? > > > > > > -- Adam Moffett, Network Engineer > > Plexicomm - Internet Solutions | www.plexicomm.net > > Office: 1.866.759.4678 x104 > > > > _______________________________________________ > > mailop mailing list > > [email protected] > > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > > -- > Al Iverson // Wombatmail // Chicago > Song a day! https://www.wombatmail.com > Deliverability! https://spamresource.com > And DNS Tools too! https://xnnd.com > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >
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