That's true - I'm not a customer. But who is a customer? What is defined as a customer? Is a hotmail.com/live.com/outlook.com email user a "customer"? And if so... how do they contact a real live human being at Microsoft to voice their concerns about Microsoft's unilateral IP blocking of other mail servers? The form referenced above is geared more towards the administrators of those blocked servers who have to beg, plead, and grovel for someone to remove their IP from being blocked by Microsoft. Or maybe you get the - "As previously stated, your IP(s) do not qualify for mitigation at this time. I do apologize, but I am unable to provide any details about this situation since we do not have the liberty to discuss the nature of the block." response even though the IP is not blocked any where else (it has a 99 Sender Score) and wait out your time in SOL land.
Or is "customer" someone that pays for this service? The joke has always been that hotmail.com/live.com/outlook.com/msn.com etc. email addresses are the bottom feeders. Because they either get inundated with spam or Microsoft blocks the wrong IPs, holding them hostage indefinitely and legitimate mail is not able to get sent through to these email addresses. When was the last time you got any correspondence from an @hotmail.com address and thought "hey! that guy means business!"? Just once, I'd love to get a response from Microsoft that explains why they're the only ones blocking an IP address. I mean, I've dealt with spam incidents - probably much like the OP - for the past 20+ years and every time, those spam messages go out to other mail servers, Yahoo, Gmail, any of the ReturnPath users, Proofpoint, CBL - every where. If a spam incident is so unbelievably bad that it can never, ever be mitigated... it stands to reason that the IP would show up in one of these other systems. But if it doesn't, and Microsoft is the only one blocking it... what does that tell you? On Wed, Jun 24, 2020 at 8:50 PM John Levine via mailop <mailop@mailop.org> wrote: > In article <CADdUhOgXTdjC= > glr4dc1zxleb6z6b+j2tjg+qzqpfmtcgji...@mail.gmail.com> you write: > > > >You would think a company like Microsoft would have a better solution to > >all of this. > > To point out the obvious, you're not their customer. Why should they > care unless an actual customer complains? > > R's, > John > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >
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