Hello, > Am 14.09.2022 um 16:55 schrieb Thomas Walter via mailop <[email protected]>: > > First of all: I am fed up with telling people to look for missing emails in > their spamfolders. > > If I have to check a spamfolder for false positives every day, I can just > have them delivered to my inbox. The spamfolder does not have an advantage > then. > > Your user's opinion on that will change as soon as someone missed a bid or > contract, because it hid in the spam folder :).
I can second this, at least for personal emails. In my experience automatically redirecting all suspected emails to a spam folder comes close to the frowned upon blackholing of emails: The email is successfully accepted but not delivered to any inbox and not read or even noticed by anyone. For the users I work with, the vast majority does not check their spam folder, either due to lack of knowledge or because they don’t feel like wading through a list with 99% spam content. Therefore if the false positive rate of the spam filter is not zero, emails are lost. On the other hand if emails categorized as spam are rejected, the sender gets notified - similar to an out of office notification and at least has the chance to act on it. While users do not understand the non delivery reports, let alone are able to fix them, most of them realize that something did not work as expected when a lenghty error notification shows up in their mailbox after pressing the send button. For transactional emails it is a different story, because most systems sending out automated emails seem to live in a phantasy world and do not handle the case that emails are undeliverable. If such emails are rejected, the sending party often simply ignores the error and nothing ever happens. — BR Oliver ________________________________ dmTECH GmbH Am dm-Platz 1, 76227 Karlsruhe * Postfach 10 02 34, 76232 Karlsruhe Telefon 0721 5592-2500 Telefax 0721 5592-2777 [email protected]<mailto:[email protected]> * www.dmTECH.de<http://www.dmtech.de> GmbH: Sitz Karlsruhe, Registergericht Mannheim, HRB 104927 Geschäftsführer: Christoph Werner, Martin Dallmeier, Roman Melcher ________________________________ Datenschutzrechtliche Informationen Wenn Sie mit uns in Kontakt treten, beispielsweise wenn Sie an unser ServiceCenter Fragen haben, bei uns einkaufen oder unser dialogicum in Karlsruhe besuchen, mit uns in einer geschäftlichen Verbindung stehen oder sich bei uns bewerben, verarbeiten wir personenbezogene Daten. Informationen unter anderem zu den konkreten Datenverarbeitungen, Löschfristen, Ihren Rechten sowie die Kontaktdaten unserer Datenschutzbeauftragten finden Sie hier<https://www.dm.de/datenschutzerklaerung-kommunikation-mit-externen-493832>. _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
