Dnia 12.05.2023 o godz. 11:14:25 Jenny Nespola via mailop pisze: > > Hope you are well. I was wondering what else I may be missing when > researching a Gmail/Workspace placement issue. I have a client that > rebranded with a new domain about 4 months ago (maybe it's 5 now) and from > day 1 hit the spam folder. Their IP looks to have changed as well (but > using the same provider). They do not send bulk mail and only send 1:1 > emails to their customers. > > I've checked sites for reputation/malicious activity. I checked as many > places as I could for the IP (yes there are other brands associated with > it, so that could be the reason), but that all came back looking fine. I am > unable to see how the SMTP conversation goes to tell if there is an issue > there. I filed tickets with Gmail through their bulk sender form, but not > sure if that really applies since they aren't a bulk sender. > > Once you engage, the mail will stay in the inbox or if you pull from spam, > but anyone new (with a communication from that domain/IP combo) will go to > spam. They don't have volume to push to show engagement (again, these are > customers reaching out to them through a contact form and they are > responding via their email, etc.) Google Workspace doesn't give much > information when you go to the quarantine folder.
Welcome to the club :( Many people experience this, nobody knows for sure what is the actual reason. Myself I have experienced this for about 3 years. Only it was not from "day 1", my emails were delivered to Google for some time without any issues, and suddenly this started. And even if recipients pulled my emails from spam, or replied to them, it often happened that next messages were still going to spam. Sometimes it even happened that a recipient who was initially receiving my messages fine, in a middle of a back-and-forth mail exchange, stopped getting next messages and they were directed to spam. The most ironic thing was that people were emailing me from Gmail addresses, and my replies to their emails sent directly to me (!) were directed to spam folder. I have submitted the "bulk sender" form on Google multiple times, without any apparent effect. Yes, this is the correct way (despite the name "bulk" sender) - or at least the *only possible* way to report the issue - but one can't be sure if anybody is reading these submissions or acting on them at all... I don't share a server with anyone and never sent any spam, my IP was not blacklisted. I have registered my domain and IP on dnswl.org. The only thing I was able to figure out was that Google simply "didn't like" my domain for some reason and thought everything coming from that domain is spam. As suddenly, unexpectedly and unexplainably as it started, similarly it ended just about a few months ago (after almost 3 years) and now my deliverability to Google seems normal. However, there is no guarantee the issue won't come back some day. It's just Google... That's how it works. :( -- Regards, Jaroslaw Rafa [email protected] -- "In a million years, when kids go to school, they're gonna know: once there was a Hushpuppy, and she lived with her daddy in the Bathtub." _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
