Because the web hotel doesn’t own the IP space. (or in more analog comparision, they don’t have the deed on the building)
Its the same as if a hotel rents a building. If a customer of the HOTEL does dumb thing, of course you don’t go to the building owner on the deed. You of course go to the HOTEL first. (customer of hotel which is a customer to the landlord which rents out whole building) Of course you can’t guess the abuse adress, but the server name is clearly indicated in the X-AntiAbuse headers, then it shouldn’t be that hard to find that the server name is actually the web hotel, which is a customer to hivelocity.net, and thus just put abuse@ in front of the server name. Från: Hans-Martin Mosner via mailop <[email protected]> Skickat: den 4 december 2025 07:50 Till: [email protected] Ämne: Re: [mailop] AS29802 allows their customers to send phishing mails, disregards abuse complaints Am 04.12.25 um 07:12 schrieb sebastian via mailop: I think you sent the report to the wrong instance. Thats why they said it was illegitimate, because HIVELOCITY is the ISP of the web hotel. Try [email protected] <mailto:[email protected]> , which is the web hotel of the phisher. >From the IP whois for that range: NetRange: 209.133.192.0 - 209.133.223.255 Comment: For abuse issues email [email protected] <mailto:[email protected]> If they advertise themselves as being responsible for handling abuse from that IP address, I would at least expect them to create a ticket and follow the case, even when they forward the abuse report to their customer (which I generally frown upon, as often enough the customer is the spammer, but in this case most likely not). It should not be the reporter's task to guess which abuse address to use when one is clearly designated. Domain records (whois and rdap) usually don't contain abuse contacts; in this case the domain registrar (eNom) has advertised their abuse address in those records, but that probably wouldn't work better. Cheers, Hans-Martin
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