FYI: I'm getting the same results from here in Canada -- NXDOMAIN
is returned when querying:
linux# dig txt zendesk2._domainkey.rlm.segway.com
(SPF and other RRs are returned from rlm.segway.com.)
> Hi Gang
>
> Regarding missing DKIM DNS Key für segway.com
>
> Anyone from
>
> * Markmonitor.com (DNS Operator)
> * Zendesk (Email DKIM Signing)
> * Segway DNS or Email Admin
>
> on this list?
>
> Turning in circles with DKIM issue:
>
> Source IP: 103.151.192.3 (Zendesk Australia)
>
> signature=PaqigGjK domain=rlm.segway.com selector=zendesk2 result="key not
> found in DNS"
> key retrieval failed (s=zendesk2, d=rlm.segway.com):
> 'zendesk2._domainkey.rlm.segway.com' record not found
>
> Email from Segway Support being flagged spam or rejected.
>
> Zendesk tells their customer their ISP has to solve the issue and 'delist'
> Zendesk / Segway.
>
> ISP tells customer he should tell Segway to fix DKIM - Segway customer
> forwards information to Segway Support.
>
> Segway tells it's customer: We can't do anything our emails are being blocked
> blocked by your ISP.
>
> ISP steps in - explains directly to Segway support, with logfiles, what the
> issue is and asks Segway to fix DKIM, CC to MarkMonitor DNS operator.
>
> Segway Support reports back: We have solved the issue and will close the case
> within 48 hours.
>
> ISP notices, that very email reporting issue was solved, still is - as before
> - signed by DKIM not published in DNS - issue not solved.
>
> Repeated twice by now.
>
> --
> Mit freundlichen Grüssen
>
> -Benoît Panizzon- @ HomeOffice und normal erreichbar
> --
> I m p r o W a r e A G - Leiter Commerce Kunden
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--
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Randolf Richardson, CNA - [email protected]
Inter-Corporate Computer & Network Services, Inc.
Vancouver, Beautiful British Columbia, Canada
https://www.inter-corporate.com/
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