Hi all If anyone could supply more help in this case I would be very thankful. Markmonitor did not get back to me - I keep sending emails to their DNS admin.
The issue is now completely crazy and I don't understand Zendesk's arguing. Summary: Zendesk is signing emails with DKIM on behalf of their customer segway.com The public key for validation is not published in the domain segway.com Emails get rejected because of failing DKIM / DMARC validation (especially when forwarded) View point of Segway: Zendesk is signing the emails with an invalid key? This is why you and other ISP reject our emails? Please tell Zendesk what is wrong and ask them to fix the issue. We won't contact them as it's them sending the affected emails, anyway we don't really understand the issue we are specialized in robot movers etc, not email. View point of Zendesk: We absolutely understand the issue, but we can't act on your notice because only our customer Segway can contact us, for security and privacy reason - no we can't contact segway even if we see that they messed up the DNS entry needed to validate the DKIM signature we perform on their behalf as this is their responsibility to publish the corresponding public key in their DNS record. Aaargh! Taking one last attempt to escalate issue to Swiss Segway branch office and then I give up. Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
