Hi Annie and Syd (and anyone else affected), We've just added a tool to Rapportive to help us diagnose this problem. Please could you go through these steps at your convenience:
1. Make sure you've got the latest version of Rapportive, by choosing Mailplane → Reset Gmail Session from the menu. 2. Use Gmail as normal, until you see the problem of the sidebar not appearing. 3. Click this link: https://rapportive.com/logs — which will open a dialog box containing Rapportive's internal details about what happened. 4. Copy (Cmd-C) the contents of that box and paste it into an email to [email protected] I have a suspicion that it might be something to do with proxies. So if you're using a proxy on your network connection, could you also mention that in the email please? Thanks! :) Martin -- Martin Kleppmann Co-founder, Rapportive http://rapportive.com On 17 August 2011 13:05, Syd Salmon <[email protected]> wrote: > Hi Martin, > > Just a heads-up. I've been having the same issue for the past two > days. > I'm on the latest Mailplane preview build (#1626). > > Thanks, > Syd > > > On Aug 17, 3:14 pm, Martin Kleppmann <[email protected]> wrote: >> Hi Annie, >> >> Martin fromRapportivehere. Thanks for letting us know about the >> issues — we're investigating what's going on here, and will let you >> know when we have a solution. >> >> Best, >> Martin >> >> -- >> Martin Kleppmann >> Co-founder,Rapportivehttp://rapportive.com >> >> On 17 August 2011 08:54, Annie <[email protected]> wrote: >> >> >> >> > An update to my previous post - >> >Rapportiveworks perfectly fine in Gmail using Firefox but still is not >> > working in Mailplane. >> >> > Thanks, ~Annie email: [email protected] >> > On Wed, Aug 17, 2011 at 1:21 AM, Annie <[email protected]> wrote: >> >> >>Rapportiveis not working but Boomerang is fine. >> >>Rapportiveshows logged in but when I click something, it tells me to >> >> login. So, I restart Mailplane and then it shows logged in but nothing >> >> comes >> >> up in the right sidebar. It starts to and says "looking for..." or >> >> whatever >> >> the words are, but then goes blank and nothing shows up. >> >> I'm using 2.51-preview1 version of Mailplane. >> >> Oh - I also turned off the new google people thing and that did not help. >> >> Also, I am not using the new preview pane, though, I've tried it both ways >> >> and still nothing withRapportive. It does the same thing whether preview >> >> is >> >> off or on. >> >> >> Thanks, ~Annie email: [email protected] >> >> > -- >> > You received this message because you are subscribed to the Google Groups >> > "mailplaneapp" group. >> > To post to this group, send email to [email protected]. >> > To unsubscribe from this group, send email to >> > [email protected]. >> > For more options, visit this group at >> >http://groups.google.com/group/mailplaneapp?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "mailplaneapp" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/mailplaneapp?hl=en. > > -- You received this message because you are subscribed to the Google Groups "mailplaneapp" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/mailplaneapp?hl=en.
