I just sent an email with the logs. ;-) *Thanks, ~Annie* email: [email protected]
On Thu, Aug 18, 2011 at 5:21 PM, Martin Kleppmann <[email protected]>wrote: > Hi Annie and Syd (and anyone else affected), > > We've just added a tool to Rapportive to help us diagnose this > problem. Please could you go through these steps at your convenience: > > 1. Make sure you've got the latest version of Rapportive, by choosing > Mailplane → Reset Gmail Session from the menu. > 2. Use Gmail as normal, until you see the problem of the sidebar not > appearing. > 3. Click this link: https://rapportive.com/logs — which will open a > dialog box containing Rapportive's internal details about what > happened. > 4. Copy (Cmd-C) the contents of that box and paste it into an email to > [email protected] > > I have a suspicion that it might be something to do with proxies. So > if you're using a proxy on your network connection, could you also > mention that in the email please? Thanks! :) > > Martin > > > -- > Martin Kleppmann > Co-founder, Rapportive > http://rapportive.com > > > > On 17 August 2011 13:05, Syd Salmon <[email protected]> wrote: > > Hi Martin, > > > > Just a heads-up. I've been having the same issue for the past two > > days. > > I'm on the latest Mailplane preview build (#1626). > > > > Thanks, > > Syd > > > > > > On Aug 17, 3:14 pm, Martin Kleppmann <[email protected]> wrote: > >> Hi Annie, > >> > >> Martin fromRapportivehere. Thanks for letting us know about the > >> issues — we're investigating what's going on here, and will let you > >> know when we have a solution. > >> > >> Best, > >> Martin > >> > >> -- > >> Martin Kleppmann > >> Co-founder,Rapportivehttp://rapportive.com > >> > >> On 17 August 2011 08:54, Annie <[email protected]> wrote: > >> > >> > >> > >> > An update to my previous post - > >> >Rapportiveworks perfectly fine in Gmail using Firefox but still is not > >> > working in Mailplane. > >> > >> > Thanks, ~Annie email: [email protected] > >> > On Wed, Aug 17, 2011 at 1:21 AM, Annie <[email protected]> wrote: > >> > >> >>Rapportiveis not working but Boomerang is fine. > >> >>Rapportiveshows logged in but when I click something, it tells me to > >> >> login. So, I restart Mailplane and then it shows logged in but > nothing comes > >> >> up in the right sidebar. It starts to and says "looking for..." or > whatever > >> >> the words are, but then goes blank and nothing shows up. > >> >> I'm using 2.51-preview1 version of Mailplane. > >> >> Oh - I also turned off the new google people thing and that did not > help. > >> >> Also, I am not using the new preview pane, though, I've tried it both > ways > >> >> and still nothing withRapportive. It does the same thing whether > preview is > >> >> off or on. > >> > >> >> Thanks, ~Annie email: [email protected] > >> > >> > -- > >> > You received this message because you are subscribed to the Google > Groups > >> > "mailplaneapp" group. > >> > To post to this group, send email to [email protected]. > >> > To unsubscribe from this group, send email to > >> > [email protected]. > >> > For more options, visit this group at > >> >http://groups.google.com/group/mailplaneapp?hl=en. > > > > -- > > You received this message because you are subscribed to the Google Groups > "mailplaneapp" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > [email protected]. > > For more options, visit this group at > http://groups.google.com/group/mailplaneapp?hl=en. > > > > > > -- > You received this message because you are subscribed to the Google Groups > "mailplaneapp" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/mailplaneapp?hl=en. > > -- You received this message because you are subscribed to the Google Groups "mailplaneapp" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/mailplaneapp?hl=en.
