Hi Philippa, Are you fully updated? You can click Mailplane > Check for updates. If yes, please click Help > Support & Feedback immediately after reproducing the issue and it’ll send us your log report so we can have a peek and hopefully spot what’s going wrong.
Cheers, Jessica On Fri, Oct 23, 2015 at 11:18 AM, Pippa Spurway <[email protected]> wrote: > Hi Jessica, > > Yes I can log into my accounts on all the web browsers, it is just > mailplane I am having problems. > > Thanks > > Philippa > > On 23 October 2015 at 15:14, Mailplane Support <[email protected]> > wrote: > >> Hey there, >> >> Thanks for writing in. Can you log into those accounts ok with Gmail >> opened in Safari? >> >> Cheers, >> >> Jessica >> >> On Wed, Oct 21, 2015 at 2:58 PM, <[email protected]> wrote: >> >>> I have been successfully using Mailplane since it first started but >>> recently I suddenly developed this problem of very rarely being able to log >>> into my gmail accounts using Mailplane. >>> >>> I decided to uninstall Mailplane and then restarted my laptop. After >>> re-installing Mailplane nothing had changed, I am still unable to log into >>> my accounts normally. Suddenly it will work again for no reason and the >>> next time I try (which is most of the time) I cannot log in. >>> >>> I am using Mailplane 3.0 and a macbook OS X Yosemite 10.10.5. >>> >>> See attached screenshots. >>> 1. Setting up an account - shows how when I try to log in after setting >>> up an account, I get a blank screen rather than it logging in. >>> 2. logging in after setup - On the rare occasion that I have set up an >>> account, I suddenly can't get back into it again, which happens most of the >>> time. >>> >>> I'm using Mailplane on another mac laptop with all the same >>> configurations with absolutely no problems. I don't use these laptops at >>> the same time. >>> >>> Has anyone got any ideas of what I can do to solve this problem? >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "mailplaneapp" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/mailplaneapp. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "mailplaneapp" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/mailplaneapp/5KK2MDTF4YQ/unsubscribe. >> To unsubscribe from this group and all its topics, send an email to >> [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/mailplaneapp. >> For more options, visit https://groups.google.com/d/optout. >> > > -- > You received this message because you are subscribed to the Google Groups > "mailplaneapp" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/mailplaneapp. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "mailplaneapp" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/mailplaneapp. For more options, visit https://groups.google.com/d/optout.
