Hi Andreas, MySQL AB offers indeed MaxDB Support Services. The Basic Support levels available are:
MaxDB Basic1 Support 2000.00 EUR ; 1400.00 GBP ; 2500.00 USD MaxDB Basic2 Support 6000.00 EUR ; 4200.00 GBP ; 7500.00 USD MaxDB Basic3 Support 12000.00 EUR ; 8400.00 GBP ; 15000.00 USD The level definition can be found here: http://www.mysql.com/support/basic.html MySQL AB also offers Premier level Support with 24/7 phone support and down to 30 minute emergency response times. For these offers, please contact our sales organization, to discuss your specific need. For specific details on the support services, please read our support policies: http://www.mysql.com/company/legal/supportpolicies/ Especially relevant in these policies is the limitation we have on the very urgent response time (relevant only for premier level support). MySQL AB also offers MaxDB Support services, for MaxDB with SAP Applications. For more information on this, please also contact our sales organization. Best regards, Patrik -- Patrik Backman <[EMAIL PROTECTED]>, MySQL AB Director of SAP Alliance > -----Original Message----- > From: Andreas Goldstein [mailto:[EMAIL PROTECTED] > Sent: den 8 september 2005 17:32 > To: maxdb@lists.mysql.com > Subject: [FSID] Support-Offers for commercial licensees > > > Hi Listmembers, > > I asked MySQL AB some days before, but since today I only got > an affirmation that they got my email. > > But maybe it can be discussed here too. > I would like to know, what support-offers are available by > MySQL AB to licensees of the commercial MaxDB-version. I am > interested in the prices and what things are covered through > the different support-offers. If there are granted > response-times, I would like to know them too. > > > As I am working on a general paper about MaxDB and the > usability as professional RDBMS in small and midrange > business, I would like to know the support-possibilites as > they can be a fundamental fact in the decision for or against > a concrete DBMS. > > > Thanks for help & comments > Regards > > -- > 5 GB Mailbox, 50 FreeSMS http://www.gmx.net/de/go/promail > +++ GMX - die erste Adresse für Mail, Message, More +++ > > -- MaxDB Discussion Mailing List For list archives: http://lists.mysql.com/maxdb To unsubscribe: http://lists.mysql.com/[EMAIL PROTECTED]
