Hi Patrik, thanks for the information. On the linked website www.mysql.com/support/basic.html it looks like MySQL offers a One-Incident-Support beside the basic-packages. Unfourtunately the MySQL-Shop does not contain any prices for MaxDB-Support, so it would be very nice if you can post the price for this option too.
Thanks a lot & regards Andreas > --- Ursprüngliche Nachricht --- > Von: "Patrik Backman" <[EMAIL PROTECTED]> > An: "'Andreas Goldstein'" <[EMAIL PROTECTED]> > Kopie: <maxdb@lists.mysql.com> > Betreff: RE: [FSID] Support-Offers for commercial licensees > Datum: Fri, 9 Sep 2005 15:55:17 +0300 > > Hi Andreas, > > MySQL AB offers indeed MaxDB Support Services. The Basic Support levels > available are: > > MaxDB Basic1 Support 2000.00 EUR ; 1400.00 GBP ; 2500.00 USD > MaxDB Basic2 Support 6000.00 EUR ; 4200.00 GBP ; 7500.00 USD > MaxDB Basic3 Support 12000.00 EUR ; 8400.00 GBP ; 15000.00 USD > > The level definition can be found here: > http://www.mysql.com/support/basic.html > > MySQL AB also offers Premier level Support with 24/7 phone support and > down to 30 minute emergency response times. For these offers, please > contact our sales organization, to discuss your specific need. > > For specific details on the support services, please read our support > policies: > http://www.mysql.com/company/legal/supportpolicies/ > Especially relevant in these policies is the limitation we have on the > very urgent response time (relevant only for premier level support). > > MySQL AB also offers MaxDB Support services, for MaxDB with SAP > Applications. For more information on this, please also contact our > sales organization. > > Best regards, > > Patrik > > -- > Patrik Backman > <[EMAIL PROTECTED]>, MySQL AB > Director of SAP Alliance > > > -----Original Message----- > > From: Andreas Goldstein [mailto:[EMAIL PROTECTED] > > Sent: den 8 september 2005 17:32 > > To: maxdb@lists.mysql.com > > Subject: [FSID] Support-Offers for commercial licensees > > > > > > Hi Listmembers, > > > > I asked MySQL AB some days before, but since today I only got > > an affirmation that they got my email. > > > > But maybe it can be discussed here too. > > I would like to know, what support-offers are available by > > MySQL AB to licensees of the commercial MaxDB-version. I am > > interested in the prices and what things are covered through > > the different support-offers. If there are granted > > response-times, I would like to know them too. > > > > > > As I am working on a general paper about MaxDB and the > > usability as professional RDBMS in small and midrange > > business, I would like to know the support-possibilites as > > they can be a fundamental fact in the decision for or against > > a concrete DBMS. > > > > > > Thanks for help & comments > > Regards > > > > -- > > 5 GB Mailbox, 50 FreeSMS http://www.gmx.net/de/go/promail > > +++ GMX - die erste Adresse für Mail, Message, More +++ > > > > > > -- 5 GB Mailbox, 50 FreeSMS http://www.gmx.net/de/go/promail +++ GMX - die erste Adresse für Mail, Message, More +++ -- MaxDB Discussion Mailing List For list archives: http://lists.mysql.com/maxdb To unsubscribe: http://lists.mysql.com/[EMAIL PROTECTED]
