Susan, We tried Guided Access with similar results and moved to Apple Configurator (you need a Mac to run this software).
We had over 400 devices using Apple Configurator and sometimes they get stuck displaying a "guided access not available contact administrator² error message. Some times if you let the device go to sleep for a while and wake it the error clears others you have to connect it to the ad min computer to reset it. With our newest set of 20 devices we have moved to using Apple¹s Device Deployment Program, Volume Purchasing Programing, and Cisco¹s Meraki Mobile Device Management system. All are free and web-based. We¹ve only been using it 5 months so we are still evaluating the system. It is nice in that you can remote set-up devices all the same, then as soon as they are connected to a network the settings are installed. Good luck, Heather Marie Heather Marie Wells Digital Media Specialist Crystal Bridges Museum of American Art 600 Museum Way Bentonville, AR 72712 479-418-5700 (main) CrystalBridges.org On 2/24/15, 9:34 AM, "Kyle Jaebker" <[email protected]> wrote: >Susan, > >We have used guided access at the IMA and have similar results. Sometimes >it stays in the app just fine, but if the app crashes or the iPod runs out >of battery it can get out of Guided Access. Another alternative is to use >Apple Configurator >(https://itunes.apple.com/us/app/apple-configurator/id434433123?mt=12), >this allows you to really lock down a device into a specific app. We have >found this to work much better at keeping the users out of other >functionality. Additionally you can use this to lock down the devices and >setup wifi and other device settings. > >Kyle > >Kyle Jaebker >Director IMA Lab > >Indianapolis Museum of Art >4000 Michigan Road >Indianapolis, IN 46208-3326 >317-923-1331 x436 >[email protected] >http://www.imamuseum.org > > > >On 2/24/15, 10:13 AM, "Susan Wigodner" <[email protected]> wrote: > >>Hello all, >> >>Is anyone using the iOS Guided Access feature to lock a device to a >>particular app, for rental audio guides or otherwise? We're finding the >>setting doesn't always "stick" on our iPod touches which are using iOS7, >>which revert to normal mode. Would be interested in others' experiences >>and any tips you might have. >> >>Thanks in advance! >>-Susan Wigodner >> >>Susan Wigodner | Exhibition Media Manager >>National September 11 Memorial & Museum >>200 Liberty Street, 16th Floor | New York, NY 10281 >>www.911memorial.org<http://www.911memorial.org/> | >>[email protected]<mailto:[email protected]> | >>212.312.8793 >>_______________________________________________ >>You are currently subscribed to mcn-l, the listserv of the Museum >>Computer Network (http://www.mcn.edu) >> >>To post to this list, send messages to: [email protected] >> >>To unsubscribe or change mcn-l delivery options visit: >>http://mcn.edu/mailman/listinfo/mcn-l >> >>The MCN-L archives can be found at: >>http://www.mail-archive.com/[email protected]/ > >________________________________ > >This email message is for the sole use of the intended recipient(s) and >may contain confidential and privileged information. Any unauthorized >review, use, disclosure or distribution is prohibited. If you are not the >intended recipient, please contact Kyle Jaebker by reply email and >destroy all copies of the original message. >_______________________________________________ >You are currently subscribed to mcn-l, the listserv of the Museum >Computer Network (http://www.mcn.edu) > >To post to this list, send messages to: [email protected] > >To unsubscribe or change mcn-l delivery options visit: >http://mcn.edu/mailman/listinfo/mcn-l > >The MCN-L archives can be found at: >http://www.mail-archive.com/[email protected]/ _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: [email protected] To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/[email protected]/
