I had this happen once at a customer - it was on Lenovo hardware though but was definitely happening with the Citrix client. Changing the install order cleared it up for whatever bizarre reason.
J From: [email protected] [mailto:[email protected]] On Behalf Of Miller, Todd Sent: Friday, December 6, 2013 12:36 PM To: [email protected] Subject: RE: [MDT-OSD] Task Sequence Hangs Unless Mouse Moves I have experienced this in my environment - also with Dell Optiplex. I feel like it was in the Optiplex 960 or 980 timeframe Sorry, I can't help with the details as it was a long time ago. I feel like it may have been solved by a BIOS update, but it is a hazy memory. Anyway, misery loves company. Here is some info... http://windowsforum.com/threads/interesting-problem-on-intel-board.7409/ From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Keith Garner Sent: Friday, December 06, 2013 11:31 AM To: [email protected]<mailto:[email protected]> Subject: RE: [MDT-OSD] Task Sequence Hangs Unless Mouse Moves Is this an early April Fools Joke? :) This smells like an OS/Driver issue. In what OS is this happening? WinPE or the Full OS? What Version? Just how *old* (or new) is this Optiplex? What drivers are you using? What happens if the user uses the keyboard instead? Alt-Tab over and over? Can you narrow down to a Network or a storage problem? Can you download anything else in the background? (F8) Can you reproduce it on a different machine? If it only happens on one machine, I would send the machine back for service and/or recycle. Please don't add large attachments to distribution lists (standard E-Mail etiquette) , instead upload the video to a public share like SkyDrive, and share the link instead. :) From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Marable, Mike Sent: Friday, December 6, 2013 2:52 AM To: [email protected]<mailto:[email protected]> Subject: [MDT-OSD] Task Sequence Hangs Unless Mouse Moves Okay, I wasn't sure about this one until I saw the video the tech took of it. On one machine the task sequence hangs and doesn't appear to be doing anything unless the mouse moves. In the video the tech took it is downloading the MDT files package for the "Use Toolkit Package" step. The download progress sits stationary until the mouse is moved and as long as the mouse continues moving the download progress continues. As soon as they stop moving the mouse the download progress stops dead in its tracks. It's a Dell Optiplex machine with a Dell mouse and Dell keyboard. They've tried plugging them into different USB ports and even tried unplugging them all together. (I hope the video attachment comes through.) Has anyone else seen this before? It's one machine, but it's one of those things where you just want to know what is going on. Thanks Mike ********************************************************** Electronic Mail is not secure, may not be read every day, and should not be used for urgent or sensitive issues ________________________________ Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ________________________________
