Need some more debugging information here. Can you plug in new USB devices? Are only upgraded devices affected? What about new? Are there any errors in the Device Manager? You say that it affects all ports, but are you sure there are any usb 2.0 only ports, if you are not sure, then try a USB 2.0 hub. Check the panther logs and driver install logs for any problems.
Honestly, for USB controllers, I would be surprised if you needed 3rd party drivers, especially for a OEM like Dell, inbox drivers should be enough. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Thomas Ingham Sent: Tuesday, August 9, 2016 6:26 PM To: [email protected] Subject: [MDT-OSD] Optiplex 3040 - Dead USBs Post Deployment? Hey all, My desktop deployment team at a remote office has been having an issue with a Optiplex 3040 after being run through MDT. It makes it through the deployment and receives the window from MDT indicating a successful deployment, but, it appears the mouse and keyboard are unresponsive. LED's on the keyboard "lock" buttons are unlit, and do not change status when pressing the corresponding "lock" keys. Optical laser on the mouse's underside is also unlit. And this seems to affect not only USB 3.0 ports, but all USB ports. Despite this, the mouse and keyboard seem completely functional in the BIOS and other bootable media on the same machine. I have my deployment share's drivers separated by OS & architecture, manufacturer, and model. I figured this had something to do with the USB drivers or a chipset driver of some sort, so I tried grabbing updated drivers from intel's website, installed the drivers onto a spare 3040 that has an OEM version of Windows 7 on it, used Double Driver to extract those USB drivers, deleted the USB drivers that came from the Dell .cab file from our Optiplex 3040 driver folder on the deployment share, and imported the new Intel drivers to that same folder. However, I still seem to be having the same issue. Anyone have any ideas as to what might be happening in this scenario? Thanks, THOMAS INGHAM - IT SUPPORT SPECIALIST Currency Exchange International This e-mail, its attachments and any other items transmitted with it are covered by the Electronic Communications Privacy Act, 18 U.S.C. "2520-2521" and are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient please notify us at [email protected] and delete this e-mail and any attachments from your system. Thank you.
