Let me know if you need more information from me to help out. Thank You,
Paul Bachowski Infrastructure Engineer P 856.914.7567 │ F 856.778.2655 [email protected]<mailto:[email protected]> ARI Global Headquarters 4001 Leadenhall Road Mount Laurel, NJ 08054 From: [email protected] [mailto:[email protected]] On Behalf Of Thomas Ingham Sent: Wednesday, August 10, 2016 3:04 PM To: [email protected] Subject: RE: [MDT-OSD] Optiplex 3040 - Dead USBs Post Deployment? While I’m sorry for your troubles with this, I’m glad to know I wasn’t the only one with this issue! Valuable information! I’ll see if I can incorporate this workaround or something similar. Very much appreciated! Thomas Ingham - IT Support Specialist 6675 Westwood Boulevard, Suite 300, Orlando, FL 32821 407-536-5526 (Direct) | 772-342-1832 (Cell) | 888-998-3948 (USA) [email protected]<mailto:[email protected]> | www.ceifx.com<http://www.ceifx.com/> Currency Exchange International This e-mail, its attachments and any other items transmitted with it are covered by the Electronic Communications Privacy Act, 18 U.S.C. "2520-2521" and are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient please notify us at [email protected]<mailto:[email protected]> and delete this e-mail and any attachments from your system. Thank you. From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Bachowski, Paul Sent: Wednesday, August 10, 2016 2:34 PM To: [email protected]<mailto:[email protected]> Subject: RE: [MDT-OSD] Optiplex 3040 - Dead USBs Post Deployment? We had this issue in our environment. It turns out that the USB root hub does not install during the deployment even though the drivers are in the repository. I was able to rectify the issue by simply creating an application that installs those drivers and inserting a task in the task sequence to run the application based on the Model variable equaling Optiplex 3040. Our application package simply calls a cmd file that scripts a copying of the driver files locally to a folder via xcopy and then runs the following command, pnputil -a "PathToDrivers\iusb3hub.inf" We had to do similar with the Latitude 7x70 series on the RootHub, WiGig, and WLAN drivers. Thank You, Paul Bachowski Infrastructure Engineer P 856.914.7567 │ F 856.778.2655 [email protected]<mailto:[email protected]> ARI Global Headquarters 4001 Leadenhall Road Mount Laurel, NJ 08054 -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Thomas Ingham Sent: Wednesday, August 10, 2016 1:59 PM To: [email protected]<mailto:[email protected]> Subject: RE: [MDT-OSD] Optiplex 3040 - Dead USBs Post Deployment? I tried looking through the HDD as a slave drive on a different machine to parse the BDD.log file with Trace32. It didn't report any errors, as indicated by the successful deployment window. I ended up just removing the USB3.0 drivers from the driver folder for that particular model, reran the MDT deployment, and it successfully completed the deployment, only this time, with working USB mouse and keyboard. Of course, Device Manager was reporting that a USB Controller driver was missing and couldn’t find one on its own with the help of Windows Update. I grabbed the drivers from Dell's website, which, to clarify, were for the Intel USB 3.0 eXtensible Host Controller, version 4.0.4.51. I had issues with this driver using version 4.0.4.42 (I think), and the 4.0.4.51 from Intel's website. For now, I'll just inform my desktop deployment team to install these drivers post MDT deployment for this model. Thomas Ingham - IT Support Specialist 6675 Westwood Boulevard, Suite 300, Orlando, FL 32821 407-536-5526 (Direct) | 772-342-1832 (Cell) | 888-998-3948 (USA) [email protected]<mailto:[email protected]> | www.ceifx.com<http://www.ceifx.com> Currency Exchange International This e-mail, its attachments and any other items transmitted with it are covered by the Electronic Communications Privacy Act, 18 U.S.C. "2520-2521" and are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient please notify us at [email protected]<mailto:[email protected]> and delete this e-mail and any attachments from your system. Thank you. -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Keith Garner (Hotmail) Sent: Tuesday, August 09, 2016 3:25 PM To: [email protected]<mailto:[email protected]> Subject: RE: [MDT-OSD] Optiplex 3040 - Dead USBs Post Deployment? Need some more debugging information here. Can you plug in new USB devices? Are only upgraded devices affected? What about new? Are there any errors in the Device Manager? You say that it affects all ports, but are you sure there are any usb 2.0 only ports, if you are not sure, then try a USB 2.0 hub. Check the panther logs and driver install logs for any problems. Honestly, for USB controllers, I would be surprised if you needed 3rd party drivers, especially for a OEM like Dell, inbox drivers should be enough. -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Thomas Ingham Sent: Tuesday, August 9, 2016 6:26 PM To: [email protected]<mailto:[email protected]> Subject: [MDT-OSD] Optiplex 3040 - Dead USBs Post Deployment? Hey all, My desktop deployment team at a remote office has been having an issue with a Optiplex 3040 after being run through MDT. It makes it through the deployment and receives the window from MDT indicating a successful deployment, but, it appears the mouse and keyboard are unresponsive. LED's on the keyboard "lock" buttons are unlit, and do not change status when pressing the corresponding "lock" keys. Optical laser on the mouse's underside is also unlit. And this seems to affect not only USB 3.0 ports, but all USB ports. Despite this, the mouse and keyboard seem completely functional in the BIOS and other bootable media on the same machine. I have my deployment share's drivers separated by OS & architecture, manufacturer, and model. I figured this had something to do with the USB drivers or a chipset driver of some sort, so I tried grabbing updated drivers from intel's website, installed the drivers onto a spare 3040 that has an OEM version of Windows 7 on it, used Double Driver to extract those USB drivers, deleted the USB drivers that came from the Dell .cab file from our Optiplex 3040 driver folder on the deployment share, and imported the new Intel drivers to that same folder. However, I still seem to be having the same issue. Anyone have any ideas as to what might be happening in this scenario? Thanks, THOMAS INGHAM - IT SUPPORT SPECIALIST Currency Exchange International This e-mail, its attachments and any other items transmitted with it are covered by the Electronic Communications Privacy Act, 18 U.S.C. "2520-2521" and are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient please notify us at [email protected]<mailto:[email protected]> and delete this e-mail and any attachments from your system. Thank you.
