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Carol, If careful planning occurs with the right people involved, then any system has a chance at success. As someone else stated, there are a lot of different ways of accomplishing goals, and usually no single right solution. What I was objecting to in the prior post was the view that the clinicians are merely being passive aggressive when they raise very real and valid objections to a process. If the right people are not included in the planning process, at best the solution will be mediocre. I have seen too many occasions where people who don't have to actually use a process or system are the ones who put that process or system in place, and it ends up failing spectacularly due to the lack of awareness of all of the relevant issues. Even worse are the systems and processes that continue to be used, not because they are more efficient or facilitate the work flow, but because the clinicians feel that they have no choice but to use them, as that has been dictated to them from above. That can lead to a lot more wasted health care dollars than whether a facility chooses to centralize their scheduling or not. Ann Skinner Clinical Analyst Northeast Health 518-238-4070 [EMAIL PROTECTED] >>> "Carol Higley" <[EMAIL PROTECTED]> 9:09:24 AM Friday, April 28, 2006 >>> In developing our community wide scheduling we pulled from all of the areas that patients could be scheduled to be sure we covered all scenarios. Our CWS staff work very closely with all departments involved to be sure all is working well and if any changes need to be made. Centralizing this process has not been an issue for us, rather a benefit as the doctors offices only have one number to call to schedule any and all tests needed. Carol Carol L. Higley Data Systems Analyst Howard Regional Health System 765-453-8140 The opinions expressed in this e-mail message are those of the author and may not be representative of Howard Regional Health System or affiliates. This e-mail message and attachments, if any, may contain confidential or privileged information. If you are not the addressee or authorized to receive this message for the addressee, you must not use, copy, disclose, or take any action based on this message, any attachments to this message, or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message in entirety. >>> "Ann Skinner" <[EMAIL PROTECTED]> 4/27/06 7:50:19 AM >>> All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== John, Sorry, but this comment reflects a total lack of awareness of the issues that are present for various departments. Its not about the FTE, its about the ability to have a level of control over your schedule for a professional who knows more about the clinical issues related to how the schedule is put together and the ramifications, than a clerk in an office in another part of the building, or even another town. People who only concern themselves with "the purely business perspective" make it extremely difficult for clinicians to do their jobs effectively. Calling people who have a legitiimate concern about the way they treat their patients passive aggressive is unecessarily insulting, and totally dismissive. Ann >>> "JOHN HUGHES" <[EMAIL PROTECTED]> 3:30:52 PM Wednesday, April 26, 2006 >>> All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== i can't help but laugh as each dept. gets freaked out at the concept of centralized scheduling. "oh no! i'll lose my .75fte." from a purely business perspective it's a no brainer done deal; just getting the passive-aggressives to get used to it is where most folks are at. surgery seems to be the toughest egg to crack...$$$. reminds me of nurses (and administration) balking at the concept of workstations in the patient rooms or just moving to nursing documenting on the computer at all... as always we in healthcare change albeit painfully & slowly. take care all. john -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Mary Rozenboom Sent: Tuesday, April 25, 2006 5:54 PM To: Cornwell, Patricia; Randy Hart; Meditech-L List (E-mail) Subject: RE: [MEDITECH-L] Centralized Scheduling All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== I totally agree with Pat on Rehabilitation Services, from start to finish of her paragraph it is identical here in our Rehab Department. Recurring patients, changes in patients schedule, and Staffing schedules as well as Staff specializing in certain areas Vertigo, Women's Health, Orthotics, TMJ..etc. The scheduler in the Rehab Department knows her people, and their specialties. Mary Rozenboom, Rehab Pella Regional Health Center -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cornwell, Patricia Sent: Tuesday, April 25, 2006 7:59 AM To: Randy Hart; Meditech-L List (E-mail) Subject: RE: [MEDITECH-L] Centralized Scheduling All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== Speaking for Rehabilitation Services, I definitely feel that we are better off being decentralized. We are using CWS, it is our third scheduling system. We schedule for about 80 physical, occupational and speech therapists who provide inpatient, outpatient and Home Health services at two facilities. Our KEY resource in scheduling is staff, rather than machines and/or rooms. We are constantly changing availabilities for vacations, sick time, meetings, etc. Since most of our patients are seen 2 - 3 x / week for 4 - 6 weeks, they are constantly making changes for their appointments. It is very important for the data to be up to date so we don't double book. Quite often, a supervisor needs to be consulted during a scheduling process. This would be for unusual problems (diagnoses) or a physician calling to get someone in "now." I cannot imagine relying on Central Scheduling. Pat Cornwell Director of Rehab Services Palos Community Hospital -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Randy Hart Sent: Monday, April 24, 2006 1:47 PM To: Meditech-L List (E-mail) Subject: [MEDITECH-L] Centralized Scheduling All messages should be posted in plain text. HTML will be converted to attachments. The meditech-l web site is MTUsers.com ====================================== Anyone willing to share information pertaining to their implementing a Centralized Scheduling Department. What are the pros and cons? Has it worked? Was it received well by Medical Staff? What departments do you schedule for? Any information would be appreciated. We are definitely going forward with this endeavor. We presently use CWS, MSM but everything is decentrailzed. Multiple departments scheduling their own. Randy Hart, System Support Analyst Duncan Regional Hospital Duncan, OK 73533 Ph: (580)251-8939 Fx: (580)251-8953 [EMAIL PROTECTED] _______________________________________________ meditech-l mailing list [email protected] http://mtusers.com/mailman/listinfo/meditech-l This message and accompanying documents are covered by the Electronic Communications Privacy Act and the Health Insurance Portability and Accountability Act. This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential and/or privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by e-mail, and delete the original message. 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