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I certainly hope that someone can help solve the problem that we are
having with our
Datamax I Class: DMX-I 4208 thermal printers. We started using these in June
to print our IV and Med labels with no problem (we have 2 - one for the IV
labels and one for the Med labels). They worked fine for over 2 months until
the first week in September when while running the IV refill list, only
about 15 labels printed until the screen hung up, which eventually caused a
lock on the print que. The Med printer worked fine for another 2 weeks until
a tech was doing duplicate labels for a cart fill and it did the same thing
that the IV printer had done. She only got 10 labels on this one before it
hung up.
Meditech swears that they have not changed anything (but who knows,
maybe they did) that would cause a problem. We checked the wiring and
connections, which were all fine, tried new firmware, new printer even, and
still the same problem. Has anyone else encountered this problem and if so,
have you found the solution to fixing it? This has been going on for 5 weeks
now and our IS departmen has no solution.
Thanks,
Charlie
Charles Downs Pharm.D.
Washington County Hospital
Inpatient Pharmacy
251 E. Antietam Street
Hagerstown, MD, 21740
301-790-8904
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