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This is basic interface documentation listing message types that were customized for us that are generated (e.g. a patient is merged, is it an A18, A34, or an A40) along with message structures, the actual make-up of the HL7 messages sent. We need to change the software that is receiving and sending the messages with the TSG product and the new company needs to set up their end the same way.
Carolyn Schmidt-Roberts, RD MIS Technical Services Project Manager
Suburban Hospital 8600 Old Georgetown Road Bethesda, MD 20814 E-mail: [EMAIL PROTECTED] Phone: (301) 896-3438 Fax: (301) 897-1344
-----Original Message-----
Is it possible that the “documentation” you are requesting is actually a product for TSG. TSG can not give away certain documentation, because the documentation in some cases is the product, to give it away would allow reverse engineering and diminish the value of their product. I have found that TSG is very generous with documentation on how to use their products.
Tom
From: Carolyn
Schmidt Roberts [mailto:[EMAIL PROTECTED]
Unfortunately our experience has not been as positive with TSG. Recently we requested documentation for an interface and TSG stated that providing this documentation is not part of routine support. We have escalated within the company and have had no response. We feel that new customers are priority whereas “old” customers do not receive the same level of support.
Carolyn Schmidt-Roberts, RD MIS Technical Services Project Manager
Suburban Hospital 8600 Old Georgetown Road Bethesda, MD 20814 E-mail: [EMAIL PROTECTED] Phone: (301) 896-3438 Fax: (301) 897-1344
-----Original Message-----
Hi,
We have used most of The Shams Group products, including Galactica. Their products are great and their support is excellent. Shams has always been willing to customize any product to meet our particular needs.
Tom McManus Sr. Applications Analyst 803.774.8645
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Favello, Helen
Meditech Friends, At Lawrence & Memorial Hospital we're currently using Meditech magic 4.9 SR7. I know that information is appreciated by most of you, but in this particular case, it's really not applicable. I need your feedback on 2 items in regards to:
2. If anyone specifically has used TSG's Galactica products, the experience, the performance, support and service satisfaction, in your opinion. (Perhaps even more specific if anyone has used the Galactica RX product?)
Thank you,
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