In this area, the dealerships are actually the worst offenders ( except
for the local Benz dealer , they actually do a good job there,and i
havn't heard a single complaint , and very helpful, I've picked their
brains a time or two, their parts are generally same or cheaper than
most aftermarket.....wonder if those guys know that they're a dealership :-)
Some of the bonehead things I've seen come out of the local Ford, GM,
Dodge and Volvo dealers are so stupid, I wonder how the "mechanics" even
manage to find their way to work.
---------Robert
Donald Snook wrote:
Dave Brodbeck wrote:
"I don't know, I've seen mechanics "easter-egging" for a problem by
replacing random parts, and billing the customer for each one.
I've also seen plenty of cars with repairs that should have gotten the
mechanic accused of "malpractice." ;)"
I wish there was such a thing as mechanic malpractice. Maybe they would
be more conscientious. When I was a service manager at an Oldsmobile and
Honda Dealership, it was amazing what people would pay a shadetree
mechanic before coming to the dealership. We were the highest rated GM
dealership in the Midwest and one of the top 25 Honda dealers in the
country (in terms of customer satisfaction). I remember a pretty nice
older Honda that came into the Honda shop running like crap. They
couldn't keep it running, it was stalling and intermittently surging.
They had gone to a local shadetree and he told them it needed a fuel
pump. He got them one form the junkyard and that didn't fix it. Then he
told them it was an alternator, that didn't fix it. Then he told them
it was a computer for $1500. They had already spent hundreds of dollars
trying to fix the problem. They came over to the shop. We figured out
what the problem was, it needed a distributor cap and rotor. The rotor
was shot. They raised holy hell when we charged them 1 hour to diagnose
the problem ($58) and .3 to replace the cap and rotor (plus parts). It
was amazing that they could be so pissed at us, when we figured out the
problem and charged them an appropriate amount. IIRC they had spent
about $1000 with the previous guy.
I also remember a lady who came in with an fairly new Chevy Corsica. It
had 60,XXX miles on it. Someone suggested to her that she have the
coolant flushed and filled and quoted a price of $59.95 (I know it's a
little steep, but it was a dealership). Anyway, she went crazy and said
that was outrageous. She got her oil change and left. A week later she
arrived with her car on the tow truck. She had tried to change her
coolant herself. But rather than draining anything she bought two
gallons of coolant and poured them directly in the oil fill. She said
she drove around really hard trying to make sure the new coolant did a
good job cleaning everything out. Well, we started it and you can
imagine what it sounded like. (I can't believe it wasn't hyrdolocked).
The engine was absolute toast. $4000 dollars later she got her back
with a new crate engine. She even tried to get the chevy dealer to
cover it under warranty.
Donald H. Snook
McDonald, Tinker, Skaer, Quinn & Herrington, P.A.
300 West Douglas
P.O. Box 207
Wichita, Kansas 67201 0207
Tel. (316) 263-5851
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