Uh, we screwed up again. -D
> Begin forwarded message: > > From: Eric Smidt, Harbor Freight Tools Founder <h...@em.harborfreight.com> > Subject: Important Safety Message About Jack Stands > Date: July 7, 2020 at 8:48:52 AM EDT > To: lwb...@yahoo.com > Reply-To: Eric Smidt, Harbor Freight Tools Founder > <rec...@em.harborfreight.com> > > View Online > <https://em.harborfreight.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlYQGjIS6zehh4AknfUUAHzdamGzazb6rcGLHczgPb0IeuHzaKzbMOLBCSYfqsVXtpKX%3DUYYSCRY&_ei_=Eq2tf9zs59idfPO1Sc_9BbkZwlDdPVfSm2mWMgFqGypPfMWsLBKxltSqIhT_uN7Kn6BdkzyRO0yqjImY0cz5Pa9AGKcfWDB8j6tU6Ik5OIn1Ht0qj5lGr-irRw.&_di_=hbbb1c9blmkdv0l6hrkm69nm70f7646pl6vq9j8u7sk238br4or0> > > <https://em.harborfreight.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlYQGjIS6zehh4AknfUUAHzdamGzazb6rcGLHczgPb0IeuHzaKzbMOLBCSYfqsVXtpKX%3DUYYSYAY&_ei_=Eq2tf9zs59idfPO1Sc_9BbkZwlDdPVfSm2mWMgFqGypPfMWsLBKxltSqIhT_uN7Kn6BdkzyRO0yqjImY0cz5Pa9AGKcfWDB8j6tU6Ik5OIn1Ht0qj5lGr-irRw.&_di_=k2tkqrab6si5tl6mdukp81qra9qikd4d3e71u1277oruv5g6qs4g> > To the Harbor Freight Community: > > I'm writing to apologize. I often reach out to tell you about Harbor > Freight's commitment to quality and all the investments we've made to deliver > quality tools at the lowest prices. Your trust matters deeply to me and I'm > proud of how far we've come. So when we have a product recall, it hurts. > > A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack > stands (SKUs 56371, 61196 and 61197) due to a manufacturer's defect. We asked > customers to return them and receive a gift card that could be used to > purchase replacement jack stands. I felt terrible about that recall because > you should never have a concern about the safety of any of our products. > > Today, I feel even worse. I'm disappointed and embarrassed because we've > identified a welding defect in a small number of the Pittsburgh 3 ton steel > jack stands (SKU 56373) that replaced the recalled jack stands. We're now > adding these jack stands to our recall. Unfortunately, this defect wasn't > discovered during the initial recall investigation. If you own these jack > stands or any of the jack stands in our original recall, whether or not you > have had an issue with them, please stop using them immediately and bring > them back to your local Harbor Freight Store for a full cash refund or store > credit (see details here > <https://em.harborfreight.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlYQGjIS6zehh4AknfUUAHzdamGzazb6rcGLHczgPb0IeuHzaKzbMOLBCSYfqsVXtpKX%3DUYYSYCY&_ei_=Eq2tf9zs59idfPO1Sc_9BbkZwlDdPVfSm2mWMgFqGypPfMWsLBKxltSqIhT_uN7Kn6BdkzyRO0yqjImY0cz5Pa9AGKcfWDB8j6tU6Ik5OIn1Ht0qj5lGr-irRw.&_di_=n273i3mr4vm68cv3m708t7ngmacla2tadf3sukihnhsgbgtkujfg>). > > > We have investigated all of our other Pittsburgh 3 ton steel jack stands > (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack > stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands > (SKUs 56374 and 56375) and did not find the defect. Although none of these > other jack stands are being recalled, if you own any of them and have any > concern whatsoever, please bring them back and we'll give you a full cash > refund or store credit for those as well. > > I want to apologize to all of our customers. While we've dramatically grown > our team of engineers and inspectors, and intensified our tests and > inspections, I assure you that the lessons learned from this will drive > further improvement. > > As the owner and founder of Harbor Freight, I want you to know that we stand > behind every product we sell and that safety will always be our top priority. > > Sincerely, > > Eric Smidt > Owner and Founder > Harbor Freight Tools > > > Harbor Freight Tools | 26541 Agoura Road | Calabasas, CA 91302 | > 1-800-444-3353 | Unsubscribe > <https://em.harborfreight.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlYQGjIS6zehh4AknfUUAHzdamGzazb6rcGLHczgPb0IeuHzaKzbMOLBCSYfqsVXtpKX%3DUYYSYWY&_ei_=Eq2tf9zs59idfPO1Sc_9BbkZwlDdPVfSm2mWMgFqGypPfMWsLBKxltSqIhT_uN7Kn6BdkzyRO0yqjImY0cz5Pa9AGKcfWDB8j6tU6Ik5OIn1Ht0qj5lGr-irRw.&_di_=5f7g531qkm1usd5amf63evf9odgtilvcvmajjvgb7c7pf39s5qpg> _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
