> > Chinee jackstands might do what the chinee covids don’t > > --FT > Sent from iPhone > > Begin forwarded message: > >> From: "Eric Smidt, Harbor Freight Tools Founder" <h...@em.harborfreight.com> >> Date: July 7, 2020 at 9:46:52 AM EDT >> To: rich.tho...@pdq.net >> Subject: Important Safety Message About Jack Stands >> Reply-To: "Eric Smidt, Harbor Freight Tools Founder" >> <rec...@em.harborfreight.com> >> >> >> View Online >> >> To the Harbor Freight Community: >> >> I'm writing to apologize. I often reach out to tell you about Harbor >> Freight's commitment to quality and all the investments we've made to >> deliver quality tools at the lowest prices. Your trust matters deeply to me >> and I'm proud of how far we've come. So when we have a product recall, it >> hurts. >> >> A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack >> stands (SKUs 56371, 61196 and 61197) due to a manufacturer's defect. We >> asked customers to return them and receive a gift card that could be used to >> purchase replacement jack stands. I felt terrible about that recall because >> you should never have a concern about the safety of any of our products. >> >> Today, I feel even worse. I'm disappointed and embarrassed because we've >> identified a welding defect in a small number of the Pittsburgh 3 ton steel >> jack stands (SKU 56373) that replaced the recalled jack stands. We're now >> adding these jack stands to our recall. Unfortunately, this defect wasn't >> discovered during the initial recall investigation. If you own these jack >> stands or any of the jack stands in our original recall, whether or not you >> have had an issue with them, please stop using them immediately and bring >> them back to your local Harbor Freight Store for a full cash refund or store >> credit (see details here). >> >> We have investigated all of our other Pittsburgh 3 ton steel jack stands >> (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack >> stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands >> (SKUs 56374 and 56375) and did not find the defect. Although none of these >> other jack stands are being recalled, if you own any of them and have any >> concern whatsoever, please bring them back and we'll give you a full cash >> refund or store credit for those as well. >> >> I want to apologize to all of our customers. While we've dramatically grown >> our team of engineers and inspectors, and intensified our tests and >> inspections, I assure you that the lessons learned from this will drive >> further improvement. >> >> As the owner and founder of Harbor Freight, I want you to know that we stand >> behind every product we sell and that safety will always be our top priority. >> >> Sincerely, >> >> Eric Smidt >> Owner and Founder >> Harbor Freight Tools >> >> >> Harbor Freight Tools | 26541 Agoura Road | Calabasas, CA 91302 | >> 1-800-444-3353 | Unsubscribe _______________________________________ http://www.okiebenz.com
To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
