I talked to the service guy (I called him) and he was apologetic, did not know why it wasn't cleaned (or the whole car was not washed) offered an oil change. I can do that myself quicker than I go there, wait, come home, deal with them, and I know it is actually done and correctly. I suggested the service manager call me, which he did awhile ago, told me how good his tech was and that he did a good job, did not know why he did not finish it. At this point I guess there is not a whole lot more to be said, but it still just really p's me off. I need to get over it.
--R LarryT wrote: > If the servive manager hasn't call back, I;d call the general manager - if > he doesnt respond find out who *his* boss is. > > The few times a dealer worked on my cars they have washed the whole vehicle > and vacuumed it also - > > Larry T (67 MGB, 74 911, 78 240D, 91 300D) > www.youroil.net for Oil Analysis and Weber Parts > Test Results http://members.rennlist.com/oil > PORSCHE POSTERS! youroil.net > Weber Carb Info http://members.rennlist.com/webercarbs > . > > ----- Original Message ----- > From: "Rich Thomas" <[EMAIL PROTECTED]> > To: "Mercedes Discussion List" <mercedes@okiebenz.com> > Sent: Tuesday, November 27, 2007 11:02 AM > Subject: [MBZ] Rant > > > >> Thanksgiving morning early my wife went cycling at this park in West >> Houston. Some sh*thead smashed the passenger side window in her >> Suburban, stole her phone, purse, etc. she left in there. So Fri I call >> the dealer to see if they could do a replacement, they had to order the >> glass, came yesterday. So I take the truck in, $400some ($200 labor) >> later it is fixed, she is happy. But when I pick it up, I go look at it >> to make sure everything done OK, and the glass is filthy -- grease, >> fingerprints, oily film on it. I go in and ask the service person there >> if it was expecting too much that for $400some they might think to clean >> the glass. The service person wants to know if I want them to "detail" >> the truck. No, maybe someone could get a couple of paper towels and >> some windex and take 3 minutes to clean it? Oh, someone made a mistake, >> should have washed it, but they are gone now, call back tomorrow. You >> can't go find some windex and paper towels? No, I can't leave. How >> about that guy that just drove it out? Oh, I can go try to find him if >> you want... If you can go try to find him, how about just finding some >> glass cleaner and some towels? Well if you come back tomorrow they will >> take care of it. Why would I want to come back here tomorrow, take >> another hour or two to deal with this? >> >> By then the daughter unit, who came with me to drive it home, has taken >> off. >> >> 10AM and no call yet from the service manager. Am I crazy? Are my >> expectations too high? >> >> --R >> >> _______________________________________ >> http://www.okiebenz.com >> For new parts see official list sponsor: http://www.buymbparts.com/ >> For used parts email [EMAIL PROTECTED] >> >> To Unsubscribe or change delivery options go to: >> http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com >> >> >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.5.503 / Virus Database: 269.16.8/1154 - Release Date: >> 11/27/2007 11:40 AM >> >> >> > > > _______________________________________ > http://www.okiebenz.com > For new parts see official list sponsor: http://www.buymbparts.com/ > For used parts email [EMAIL PROTECTED] > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > > > _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
