Article on Linux in Popular Science, from the viewpoint of a "Joe 
Windows" user
(it's mildly critical of Linux):
http://www.popsci.com/entertainment-amp-gaming/article/2008-11/desktop-linux-%E2%80%93-will-it-ever-stick
and many comments responding how great Linux is even for non-geeks.

Do --you-- all feel that Linux has progressed to the level of "point and 
click" to
get any task done? Many people seem to be allergic to the command line
interface. We all know that there's a free equivalent to almost any bit of
Windows software out there, but is it easy for people to find and 
install it?
How about proprietary shrinkwrapped software that can't be downloaded
(should you need some for one reason or another)? How about marketing and
promotion of Linux in general? The article mentions that pre-loaded Linux
laptops are returned at a far higher rate than Windows laptops, because 
people
have been led to believe that using Linux is "just like using Windows". 
Are naive
users being sold a bill of goods? When will Linux systems stop being a 
toy for
tech geeks and start being a useful TOOL (or do you feel we're already 
there)?
You want the OS to recede into the background and be unnoticed most of the
time. Ideally, your average user wouldn't even be aware of which OS their
computer is running under.

I couldn't make it to the monthly meeting (car was in the shop), but if 
it's a
major problem to supply ready-to-run executables (as in Windows) for a
wide range of architectures and Linux flavors/levels, and most non-geeks
don't want to touch a CLI, is there a solution? Can source tarballs, etc.
be distributed in a single universal package, and automatically compiled
and linked (after bringing in any prereqs, including compilers)? No getting
hands dirty running 'make' and related commands -- it just takes a bit
longer to install than a ready-to-run binary. Do such capabilities already
exist? Just a thought. I suppose that an alternative would be to distribute
Java bytecode or scripts such as Perl -- would they be totally platform-
independent? Sorry if this was covered at the meeting!

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