Full disclosure, this email is as much to seek answers, inconclusive or otherwise, but to also find out how many people are using Apple Mail in general.
Users who are using Apple Mail like it because they can juggle multiple accounts in one place. It's not the only client that does it but being an Apple environment, it seemed the logical route to take for us. This feature is why some people didn't leave it for bMail on the web. However, frequently, users have been reporting that Apple Mail will lose their passwords/google keys and they have to re-enter them. Sometimes just doing that isn't good enough and they have to delete their accounts and re-create them and even that often doesn't work. Case in Point: One user has a particularly puzzling behavior in that Mail on his iPhone for bMail works perfectly so I know that his account and google key are correct, but no matter how many times I delete his bMail account and re-enter all of the credentials, he can't get bMail on his Apple Mail. It just keeps spitting out the window to enter his password. I'm hoping to avoid deleting a plist that could mean re-entering his other accounts (yahoo, personal gmail and a couple of other accounts stemming from consultant work) as they are working and to be honest, this user isn't very patient and telling him to start all over again would be tantamount to "killing the messenger". Think of this as selfish self-preservation on my part (hee). So the specific question is does anyone have any suggestions on what else I can try to make the bMail "stick" in Apple Mail. I've been using the KB instructions in bconnected as well. The general question (and I have googled this with all kinds of descriptors and have found nothing concrete): Does anyone know what triggers this strange password "amnesia" in Apple Mail? Lastly, is there another client software that works well on a Mac for multiple accounts? Admission: I've only worked with Thunderbird and Outlook minimally and years ago and wasn't too impressed with their interface then and some users I gave those options to weren't impressed either. So new options are welcome or convincing "sales pitches" for Thunderbird and Outlook as they are today (since I'm assuming updates could have made them better than past versions years ago) are welcome as well. Thanks for listening and as always I value and appreciate any feedback offered. Beth -- *********************************************** Beth Muramoto Computer Resource Specialist Graduate School of Education University of California, Berkeley 1650 Tolman Hall Berkeley, CA 94720 Email: mailto:[email protected] Phone: (510) 643-0203 Fax: (510) 643-6239 “Finish each day and be done with it. You have done what you could. Some blunders and absurdities have crept in – forget them as soon as you can. Tomorrow is a new day. You shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.” -Emerson This is the essence of forgiveness. You can't change what happened but you can make sure it doesn't have the power to prevent you from being happy tomorrow. -Paul Boese “Kind words do not cost much yet they accomplish much.” -Blaise Pascal ***********************************************
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