Ian, Ah! The dreaded keychain. I had forgotten about that and to be honest, I have toiled over keychain issues in the past (some dealing with using terminal to rectify old password/new password computer login conflicts -- not pretty) that I have a bit of an "avoidance"/mental block behavior about it as well.
The user is on Mountain Lion, but he's had this account problem when he was using Snow Leopard as well so it "carried over" which could mean keychain might be a good place to check. He doesn't use iCloud (don't get me started on that). Thanks. I'll investigate that. Beth On Wed, Jan 28, 2015 at 9:23 AM, Ian Crew <[email protected]> wrote: > What version of Mac OS X are they on? In my experience, Apple Mail was > badly borked on Mac OS X 10.9.x (Mavericks), but is somewhat better on Mac > OS X 10.10.x (Yosemite). > > You might also poke around in Keychain Access > (/Applications/Utilities/Keychain Access) and make sure that they don't > have tons of duplicate entries in their keychains (check both their "Login" > and "iCloud" keychains) for their bMail accounts. > > Cheers, > > Ian > > On Jan 28, 2015, at 9:11 AM, Beth Muramoto <[email protected]> wrote: > > Full disclosure, this email is as much to seek answers, inconclusive or > otherwise, but to also find out how many people are using Apple Mail in > general. > > Users who are using Apple Mail like it because they can juggle multiple > accounts in one place. It's not the only client that does it but being an > Apple environment, it seemed the logical route to take for us. This feature > is why some people didn't leave it for bMail on the web. > > However, frequently, users have been reporting that Apple Mail will lose > their passwords/google keys and they have to re-enter them. Sometimes just > doing that isn't good enough and they have to delete their accounts and > re-create them and even that often doesn't work. > > Case in Point: One user has a particularly puzzling behavior in that Mail > on his iPhone for bMail works perfectly so I know that his account and > google key are correct, but no matter how many times I delete his bMail > account and re-enter all of the credentials, he can't get bMail on his > Apple Mail. It just keeps spitting out the window to enter his password. > I'm hoping to avoid deleting a plist that could mean re-entering his other > accounts (yahoo, personal gmail and a couple of other accounts stemming > from consultant work) as they are working and to be honest, this user isn't > very patient and telling him to start all over again would be tantamount to > "killing the messenger". Think of this as selfish self-preservation on my > part (hee). > > So the specific question is does anyone have any suggestions on what else > I can try to make the bMail "stick" in Apple Mail. I've been using the KB > instructions in bconnected as well. > > The general question (and I have googled this with all kinds of > descriptors and have found nothing concrete): Does anyone know what > triggers this strange password "amnesia" in Apple Mail? > > Lastly, is there another client software that works well on a Mac for > multiple accounts? Admission: I've only worked with Thunderbird and Outlook > minimally and years ago and wasn't too impressed with their interface then > and some users I gave those options to weren't impressed either. So new > options are welcome or convincing "sales pitches" for Thunderbird and > Outlook as they are today (since I'm assuming updates could have made them > better than past versions years ago) are welcome as well. > > Thanks for listening and as always I value and appreciate any feedback > offered. > > > Beth > > -- > *********************************************** > Beth Muramoto > Computer Resource Specialist > Graduate School of Education > University of California, Berkeley > 1650 Tolman Hall > Berkeley, CA 94720 > Email: mailto:[email protected] > Phone: (510) 643-0203 > Fax: (510) 643-6239 > > “Finish each day and be done with it. You have done what you could. Some > blunders and absurdities have crept in – forget them as soon as you can. > Tomorrow is a new day. You shall begin it serenely and with too high a > spirit to be encumbered with your old nonsense.” > -Emerson > > This is the essence of forgiveness. You can't change what happened but you > can make sure it doesn't have the power to prevent you from being happy > tomorrow. > > -Paul Boese > > “Kind words do not cost much yet they accomplish much.” > > -Blaise Pascal > > > *********************************************** > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe > from its mailing list and how to find out about upcoming meetings, please > visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and > the list's archives can be browsed and searched on the Internet. This > means these messages can be viewed by (among others) your bosses, > prospective employers, and people who have known you in the past. > > > ___ > Ian Crew > > IST-Architecture, Platforms and Integration (API) > Earl Warren Hall, Second Floor > University of California, Berkeley > > -- *********************************************** Beth Muramoto Computer Resource Specialist Graduate School of Education University of California, Berkeley 1650 Tolman Hall Berkeley, CA 94720 Email: mailto:[email protected] Phone: (510) 643-0203 Fax: (510) 643-6239 “Finish each day and be done with it. You have done what you could. Some blunders and absurdities have crept in – forget them as soon as you can. Tomorrow is a new day. You shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.” -Emerson This is the essence of forgiveness. You can't change what happened but you can make sure it doesn't have the power to prevent you from being happy tomorrow. -Paul Boese “Kind words do not cost much yet they accomplish much.” -Blaise Pascal ***********************************************
------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
