Hi Suraj ,

Of the feature you have listed as missing

> 2.       Tracking the comments/notes given by credit officers on loan 
> applications

Mifos X has the ability to attach comments notes across all relevant entities ( 
Clients , loans , savings etc)

> 3.       Support for document management (documents provided by customers)

Same here , document management is available across all relevant entities

> 4.       Tracking of loans as per different criteria (loans requested/ 
> approved / declined/ cancelled)
A loan application has the distinct lifecycle stages in Mifos including New 
(requested) , approved , rejected , disbursed , active (good and bad standing ) 
, closed (including rescheduled ), written off  and overpaid

Standard reports to track various stages are also available out of the box . 
Any additional reports you require can be added easily using our reporting API's

You can also achieve custom workflows ( auto assign loan applications to loan 
officers, using what logic ?) by orchestrating the available API's.

We do not have a full fledged CRM though and prefer the approach of integrating 
with other CRM vendors for now . 

Regards,
Vishwas

> On Aug 17, 2016, at 9:54 PM, Suraj Mundada <su...@cashcare.in> wrote:
> 
> Hi,
>  
> We are evaluating Mifos for our lending platform. While evaluation, my team 
> came up with following observations on missing features in Mifos.
>  
> 1.       Auto assigning of leads/loan applications to credit officers
> 2.       Tracking the comments/notes given by credit officers on loan 
> applications
> 3.       Support for document management (documents provided by customers)
> 4.       Tracking of loans as per different criteria (loans requested/ 
> approved / declined/ cancelled)
>  
> For above reasons, my team may not use Mifos.
>  
> Thought to share these with you all. If any of the above features make sense 
> from product perspective, you may want to add to the product. Also, some CRM 
> features can be thought of to make Mifos much more compelling and one stop 
> solution for many lending organizations.
>  
> Regards,
> Suraj Mundada
> CTO, www.cashcare.in
> +91 77220 75369
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> Mifos-users@lists.sourceforge.net
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