The way I see it is if 20% of your customers use 90% of your cost,
removing 20% of your revenue is worth dropping costs to 10%.

On 2/14/10, Butch Evans <[email protected]> wrote:
> On Sat, 2010-02-13 at 23:30 -0500, Josh Luthman wrote:
>> It doesn't make sense to simply disallow it - offer a bandwidth plan
>> that makes you both happy.  If you can't resolve it then he has
>> another ISP.  Let them deal with the problem.
>>
>> If he pays for 1 meg and does it all the time we both know that's the
>> kind of customer that kills your profit and therefor your business.
>> You and I are WISPs to make money and serve the area - this can't be
>> done when someone is paying 25/mo and ruining it for everyone.
>
> There are ways to accomplish the "best of both worlds" here.  My new QOS
> approach allows you to permit the traffic, even if you limit it's impact
> by setting a speed limit, and still allow good speeds for other users.
> One thing that you cannot fix with QOS is the reality that torrents are
> very high packet rates (usually) and (also usually) not very high
> bandwidth per connection.  My approach, still, is to allow it, but set
> limits on it's impact on the network.  Give it a small amount of
> bandwidth that is shared by other users with the same type of network
> utilization and let them have at it.  All in all, though, I agree with
> Josh.  The 5-10% of abusers (most cases, it's not even that many) are
> not worth what they pay.  However, it will get to a point where that
> number goes to 20-30% when certain services (like the streaming video)
> become more popular.  When that happens, it's not a good business
> decision to simply drop the traffic and lose 20% of your business.
> Thinking of these things makes me happy I'm no longer an ISP.  I really
> do think that you'll find that the QOS system I've developed will be
> very helpful, though.
>
> --
> ********************************************************************
> * Butch Evans                   * Professional Network Consultation*
> * http://www.butchevans.com/    * Network Engineering              *
> * http://store.wispgear.net/    * Wired or Wireless Networks       *
> * http://blog.butchevans.com/   * ImageStream, Mikrotik and MORE!  *
> ********************************************************************
>
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-- 
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill
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