I know quite a few savy business people that do exactly that. They call it grooming the clientele.
On Sun, Feb 14, 2010 at 12:41 AM, Josh Luthman <[email protected]> wrote: > The way I see it is if 20% of your customers use 90% of your cost, > removing 20% of your revenue is worth dropping costs to 10%. > > On 2/14/10, Butch Evans <[email protected]> wrote: >> On Sat, 2010-02-13 at 23:30 -0500, Josh Luthman wrote: >>> It doesn't make sense to simply disallow it - offer a bandwidth plan >>> that makes you both happy. If you can't resolve it then he has >>> another ISP. Let them deal with the problem. >>> >>> If he pays for 1 meg and does it all the time we both know that's the >>> kind of customer that kills your profit and therefor your business. >>> You and I are WISPs to make money and serve the area - this can't be >>> done when someone is paying 25/mo and ruining it for everyone. >> >> There are ways to accomplish the "best of both worlds" here. My new QOS >> approach allows you to permit the traffic, even if you limit it's impact >> by setting a speed limit, and still allow good speeds for other users. >> One thing that you cannot fix with QOS is the reality that torrents are >> very high packet rates (usually) and (also usually) not very high >> bandwidth per connection. My approach, still, is to allow it, but set >> limits on it's impact on the network. Give it a small amount of >> bandwidth that is shared by other users with the same type of network >> utilization and let them have at it. All in all, though, I agree with >> Josh. The 5-10% of abusers (most cases, it's not even that many) are >> not worth what they pay. However, it will get to a point where that >> number goes to 20-30% when certain services (like the streaming video) >> become more popular. When that happens, it's not a good business >> decision to simply drop the traffic and lose 20% of your business. >> Thinking of these things makes me happy I'm no longer an ISP. I really >> do think that you'll find that the QOS system I've developed will be >> very helpful, though. >> >> -- >> ******************************************************************** >> * Butch Evans * Professional Network Consultation* >> * http://www.butchevans.com/ * Network Engineering * >> * http://store.wispgear.net/ * Wired or Wireless Networks * >> * http://blog.butchevans.com/ * ImageStream, Mikrotik and MORE! * >> ******************************************************************** >> >> _______________________________________________ >> Mikrotik mailing list >> [email protected] >> http://www.butchevans.com/mailman/listinfo/mikrotik >> >> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik RouterOS >> > > > -- > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > “Success is not final, failure is not fatal: it is the courage to > continue that counts.” > --- Winston Churchill > _______________________________________________ > Mikrotik mailing list > [email protected] > http://www.butchevans.com/mailman/listinfo/mikrotik > > Visit http://blog.butchevans.com/ for tutorials related to Mikrotik RouterOS > _______________________________________________ Mikrotik mailing list [email protected] http://www.butchevans.com/mailman/listinfo/mikrotik Visit http://blog.butchevans.com/ for tutorials related to Mikrotik RouterOS
