I can't imagine why you wouldn't have a known bug list unless they were
security issues or you weren't planning on fixing them. It would save
on support time both in answering the customer support contacts as well
as confirmation/additional information about bugs.
The idea of hiding your bugs (outside of security related bugs) shows
business immaturity and a lack of caring about your customers.
I know full well that all software has bugs, but wasting my time
tracking down and avoiding known issues is pretty disrespectful on MT's
part.
On 5/17/11 5:02 PM, Scott Reed wrote:
I, too, am sometimes frustrated with the lack of a know issues list.
But look around. Who does that? No one I can think of. I know if I
were writing software for public consumption, there would no such list
available outside the company.
I do think they could do a much better job with the change logs
without having to distribute proprietary information.
On 5/17/2011 5:48 PM, Tristram Cheer wrote:
Mikrotik time and time again have stated there will be no public
bugtracker
and that changelog's are as good as its going to get.
I even spoke to them at MuM about this and they stated that MT
consultants
may get access to priority support but they have no plans for people
outside
of MT to have a central bug trackers or known issue list.
Hence my frustration and this Idea
On 18 May 2011 09:07, Andrew Thrift<[email protected]> wrote:
Maybe Mikrotik could allow "bug tracker" access only to people with
current
Mikrotik certification, allowing people with MTCNA to log Priority 3
tickets, and people with one of the MCTRE/MTCWE/MTCINE to log
Priority 1 and
Priority 2 tickets.
This would limit the amount of PEBKAC tickets and encourage people to
become certified.
If they are completely unwilling to do something, then I agree that
something is needed for power users to be able to see
known/confirmed bugs
for a particular RouterOS version.
Regards,
Andrew
On 18/05/2011 3:55 a.m., Andrew Cox wrote:
Perhaps an invite-only system would be the way to go?
Personally I feel the right thing to do here is give Mikrotik the
suggestion
and opportunity to offer something, if they're not interested then go
ahead;
I'd contribute.
I've already approached and discussed the option of paid corporate
support
with them (which they feel they can't justify at this time) however
a definitive listing of known issues (to avoid) and/or workarounds
would
be
invaluable in the absence of the other.
Kind Regards,
Andrew Cox
Senior Network Administrator
AccessPlus / BigAir Universe Broadband
www.accessplus.com.au | www.bigair.com.au
On 18 May 2011 01:15, Jon Paul Kelley<[email protected]> wrote:
I agree. There is no sense in each one of us having to rediscover
the
wheel, if one of us already have discovered it. A bug tracker is
the way
to
go.
Great suggestion.
On 5/17/2011 10:44 AM, Andrew Cox wrote:
Ahhhh so it's SNMP that's causing the crash. :-D
Makes sense now!
But yes, I agree there's something that's needed.
I can understand that mikrotik may not want everyone to know
about every
little bug that comes across their desk, that said.. we need to know
what
the causes are so we can avoid them.
Kind Regards,
Andrew Cox
Senior Network Administrator
AccessPlus / BigAir Universe Broadband
www.accessplus.com.au | www.bigair.com.au
On 17 May 2011 21:38, Jon Auer<[email protected]> wrote:
Bugtracker++
With many bug trackers you can tag a problem as being specific to a
version (or range of versions). That could be handy for finding
versions that are workable.
On Tue, May 17, 2011 at 2:35 AM, Tristram Cheer
<[email protected]> wrote:
I'm not so sure, the forums are difficult in that they have a
low SNR,
A
bug
tracker is better suited to being able to confirm bugs (via
submitted
exchanges with MT support confirming them)
On 17 May 2011 18:31, Chupaka<[email protected]> wrote:
I think, it should be either forum or wiki. Because in that
place the
most
important thing will be accumulating information about known
bugs in,
mostly, previous versions - actual bugs of current version are
easily
available in recent official forum topics.
2011/5/17 Tristram Cheer<[email protected]>
I think a real bug tracker would work the best to be honest
On 17 May 2011 18:16, Butch Evans<[email protected]>
wrote:
On Tue, 2011-05-17 at 16:41 +1200, Tristram Cheer wrote:
So there's been a bit of talk on the forums recently about the
stablity
of
ROS 5 and as such the changelogs and known issues that MT don't
release.
When a client like ourselves identifies and issue like the SNMP
memory
leak
today MT don't let everyone know and as a result quite a few
people
are
left
with odd problems they can't explain (When was the last time
you
thought
SNMP would be the cause of your major router crashing issue?)
So an Idea, Just like we have this list for MT talk outside of
MT's
somewhat
twitchy delete finger forum why dont we start a bugtrack where
everyone
can
submit problems and update us with what support tells them etc
etc,
That
way
we would have a resource we could turn to for open issues
before
we
start
down the path of contacting support?
Do you want a real bugtracker, a forum, a wiki or something
else?
I'd
be happy to set up whatever you like.
--
********************************************************************
* Butch Evans * Professional Network
Consultation*
* http://www.butchevans.com/ * Network Engineering
*
* http://store.wispgear.net/ * Wired or Wireless Networks
*
* http://blog.butchevans.com/ * ImageStream, Mikrotik and MORE!
*
* NOTE MY NEW NUMBER:
702-537-0979 *
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