> Me neither, ever since I realized you should never to admit you are not > using windows to a tech support person (I mean, if you actually want help, > it can be pretty amusing to do for fun heh). As soon as you do, they can't > help you, it is not a supported OS, even if you can prove the problem has > nothing to do with OS. This is just policy, like try and get support from > Apple 'cause your hackintosh won't boot, or from MS 'cause Word crashes on > WINE. Not going to be easy unless you obscure the fact you are doing > something they don't support.
Maybe I'm just lucky, but I usually get a tech support person with a clue on the rare occasions that I have to call Videotron. I can't recall whether or not I have ever mentioned Linux, but I do know that this have never been a problem. Actually, when the tech who installed the phone service asked me to test the Internet connection (he replaced the modem with one that does VOIP), he didn't blink when I booted into Linux and tried pinging various servers. As a matter of fact, this very same tech replaced all the cable from the connection on the telephone pole to the new modem, and set everything up cleanly. During the strike, I called to complain about the poor signal. The tech (who I think was actually a manager filling in) replaced my splitter at the back of my television and even boosted the signal at no charge. They have replaced a broken modem without billing me for it, even though I owned it. > In truth, stay away from all tech support and you will live a longer, more > fulfilling life. For the most part I agree, but in the case of Videotron their service has been quite good. Chris _______________________________________________ mlug mailing list [email protected] https://listes.koumbit.net/cgi-bin/mailman/listinfo/mlug-listserv.mlug.ca
