Did anybody actually see or use these machines when they were available
in the big box stores? Was there effective customer support?

http://www.gnu.org/philosophy/free-doc.html
Quote:
"..The biggest deficiency in free operating systems is not in the
software—it is the lack of good free manuals that we can include in
these systems. Many of our most important programs do not come with full
manuals. Documentation is an essential part of any software package;
when an important free software package does not come with a free
manual, that is a major gap. We have many such gaps today."

But FSF has a resource page, here's the banner:

<a href="http://directory.fsf.org";><img src="directory_button.png"
width="88" height="31" alt="Visit the Free Software Directory" /></a>

 
Lately, institutional users (e.g. the London stock exchange) are
switching to Open Source, but they can afford a full time consultant(s).
Sustain





On Sun, 31 Jan 2010 12:45:57 +0000, "Jared Brick"
<[email protected]> said:
> On Sat, Jan 30, 2010 at 8:22 PM, Stefan Monnier
> <[email protected]>wrote:
[snip]...
> > - GNU/Linux is not good enough at advertising itself so currently to
> >  most people.  Where Apple manages to survive the "oh no, this only
> >  runs on Windows so it won't work on my machine", GNU/Linux tends
> >  not to.
> > - GNU/Linux systems still aren't nearly as user friendly as they'd need
> >  to be for that kind of market.  Windows may not be better, but that's
> >  compensated by the awesome number of people around you who have some
> >  knowledge of it and can help you out when you have a problem.
> >
> > Basically, when a user has a problem, there are 3 possible cases:
> > - he's using Windows, in which case he'll blame himself and look for help.
> > - he's using Apple, so he'll blame the fact that what he needs is
> >  unjustly favoring Windows.
> > - he's using GNU/Linux, in which case he'll clearly lay the fault on
> >  this Open Source idea.
> >
> >
> >        Stefan

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