Hi,

We're you already running 2.3.4 when this started?

Are you running from an USB drive? If so, see here, 

http://mnemosyne-proj.org/help/running-from-usb-drive.php

Try deleting  C:\Users\<your user name>\AppData\Roaming\Mnemosyne\config* and 
also make sure you have write permissions in that directory.

Cheers,

Peter

> -----Original Message-----
> From: [email protected] [mailto:mnemosyne-
> [email protected]] On Behalf Of [email protected]
> Sent: 15 September 2015 13:19
> To: mnemosyne-proj-users <[email protected]>
> Subject: Re: [mnemosyne-proj-users] Re: Absolute Beginner not
> understanding the concept of "syncing"
> 
> Yes, I uninstalled and went back and reinstalled 2.3.3 on the computer and I
> still get the same message again. It will not start up on the computer at all
> anymore.
> 
> It reads in full:
> 
> 
> 
> An unexpected error has occurred.
> Please forward the following info to the developers:
> 
> Traceback (innermost last):
> File "mnemosyne", line 191, in <module>
> File "mnemosyne\libmnemosyne\__init__.pyo", line 208, in initialise File
> "mnemosyne\libmnemosyne\__init__.pyo", line 331, in load_database File
> "mnemosyne\libmnemosyne\databases\SQLite.pyo", line 374, in load File
> "mnemosyne\libmnemosyne\databases\SQLite_media.pyo", line 39, in
> create_media_dir_if_needed File "os.pyo", line 150, in makedirs File
> "os.pyo", line 157, in makedirs
> WindowsError: [Error 5] Access is denied: u'backups'
> 
> 
> 
> 
> 
> On Tuesday, September 15, 2015 at 2:45:56 AM UTC-4, Peter Bienstman
> wrote:
> > Hi,
> >
> > First of all, make sure you are running the latest version, both on the
> desktop and on the phone.
> >
> > Then, delete \sdcard\Mnemosyne on your phone and start again from
> scratch.
> >
> > Cheers,
> >
> > Peter
> 
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