On Mar 17, 2014 11:36 PM, "Yuvi Panda" <[email protected]> wrote: > It will be awesome if we can use OTRS. however we had previously used OTRS for a similar thing on mobile web and had the OTRS folks kick mobile out because of a large number of emails. Think if we just get a new queue just for ourselves that would be a non issue?
You just need people committed to actually reading and processing the messages. But you need that anyway with Google groups. You can have a mobile queue with subqueues for specific apps/platforms. -Jeremy
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