[Modus] Uhh, help :)

Tue, 11 Nov 2003 21:16:14 -0800

Hi Daniel, I believe I had this same problem and I can help. Did you happen to have the Web Pro services installed before upgrading to Modus? If so, it leaves registry entries (I believe) that screw up the Modus web service. Check if there are log files being generated by the webmail service, and whether they mention something about an invalid license key.
 
Anyway, my resolution was to uninstall the Webmail Pro services (via Add/Remove programs), then reinstall Modus, selecting the web components only (a full install would probably do it too, but is not necessary). Attached is the email I sent to the list regarding the problem, you'll see the same error message in my original post; wouldn' t a searchable archive be nice? :)
-Andrew
----- Original Message -----
Sent: Tuesday, November 11, 2003 1:27 PM
Subject: [Modus] Uhh, help :)

My bad, I pasted the wrong error:
 
This was the Event Error: "The VIRCOM Web Mail Server service terminated with the following error: %%4294967295"
 
-Dan
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Daniel Kristian Rhoden
Sent: Tuesday, November 11, 2003 3:35 PM
To: [EMAIL PROTECTED]
Subject: [Modus] Uhh, help :)

Jon,
 
    Thanks for your reply. The System Event Log is where I got the Event ID #: 7023, "An internal error occurred. Please try again later and contact your ISP if the problem persists.
Description : The RPC server is not listening. Code : &H800406B3". That's why we are stuck :)
 
Sincerely,
CXP
 
Daniel Rhoden
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Jon Saunders - SECPA
Sent: Tuesday, November 11, 2003 2:54 PM
To: [EMAIL PROTECTED]
Subject: [Modus] Uhh, help :)

Daniel,
 
Have you looked at the Application Event Log to see what it shows?  Sometimes it can give a clue for a direction to look.
 
Jon Saunders
SECOM
 
----- Original Message -----
Sent: Tuesday, November 11, 2003 12:31 PM
Subject: [Modus] Uhh, help :)

Jeff,
 
    Thanks for your response. If you look in my message, though I didn't state it exactly, but that's what the Vircom recommendation was to resolve the RPC Error message. It had the correct IP's in it, so I'm not sure sure that's the issue. Honestly, I believe the reason we are receiving the RPC Error is because the Webmail service won't start. The IIS Website is started, but when trying to launch the Vircom Webmail Service it doesn't start. So something in the Vircom Webmail Service is messing up, not the other Web based client IMHO.
 
Thanks!
 
Sincerely,
CXP
 
Daniel Rhoden
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Jeff - MIS Sciences Corporation
Sent: Tuesday, November 11, 2003 2:34 PM
To: [EMAIL PROTECTED]
Subject: [Modus] Uhh, help :)

In the VMWServer folder - look at the WebMailSvr.ini file and verify your IP addresses are correct
 
;RPC Server Configuration
;====================
[RPC:Settings]
host=209.3.84.10
 
; The following is global (default) display information.  Some of this information can be
; overridden on a user by user basis.  Information in the username\private.ini overrides
; the display settings in this file.
;
; The default settings values can also be edited by running the Vop Mail Web Configuration
; Console.
;
[Default:Settings]
TypeMainInbox=POP3
Pop3Server=209.3.84.10
Pop3Port=110
Imap4Server=209.3.84.10
Imap4Port=143
SmtpServer=209.3.84.10
SmtpPort=25
 
============================
 
Go to the VMWClient folder and look at and look at vopmail.ini - check the IP address
 
[Connection:Settings]
Type=TCP
Host=209.3.84.10
TempDir=C:\VMWclient\Temp
 
 
 
 
 
----- Original Message -----
To: Modus
Sent: Tuesday, November 11, 2003 11:13
Subject: [Modus] Uhh, help :)

Guys,
 
    We've just upgraded from ModusMAIL 1.4 to 3.x. Here's the issue we are having:
 
VOP Mail Web is not working. ;) I'll explain more after my current setup:
 
We upgrade our current mail server, which host the Webmail Client/Server and the ModusMAIL ASV Norman Server...Which is how it was being used.
 
Current Setup:
Dual P III 1.0 GHz
2 GB RAM
Three (3) Seagate Cheetah 15 K's in a  RAID 5
Windows 2000 SP4
All Hotfixes and Updates (WindowsUpdate)
MDAC 2.8
---
The new WebAdmin page works (even though I can't find a way to have SERVER wide Administrative accounts, but I'll look back through the Manual for this unless you have a quick answer. And I mean Server Wide as in, the ability to create Domains/Users from the WebAdmin, like we use to do with the WebMailManager.DLL..).
---
The Webmail page comes up, but after typing in your username / password it gives this error message:
 
"An internal error occurred. Please try again later and contact your ISP if the problem persists.
Description : The RPC server is not listening.
Code : &H800406B3"
 
I saw that this was a top issue on Vircom's site and double-checked my VWServer and VWClient files as instructed, which they all look correct to me. I noticed that you can't start the VOPMail Web Service. In the Event Viewer the error message is "The VIRCOM Web Mail Server service terminated with the following error: %%4294967295 ".
 
The Event ID is 7023.
 
Something else odd, that I don't believe the server was doing before was the Application Log is showing over 3,500 events, but they are ALL blank, you can highlight them but they stay blank...oh well :) Maybe after the Webmail works this will be fixed as well on it's own :)
 
So, I hope you can help us!
 
Thanks!
--- Begin Message --- 
The resolution to this problem:
I was upgrading to Modus L over a Vopmail Enterprise + Webmail Pro
installation. Apparently, the Webmail Pro retained all it's old settings,
including the registry key pointing to the webmail pro license key, so
when the Modus version was installed it did not like that non-Modus key
hanging around.
I'd advise anybody upgrading from a similar situation to uninstall Webmail
Pro first before installing Modus.

In my case, at the point where the webmail server was failing, I
uninstalled Webmail Pro and reinstalled Modus, this time selecting only
the Webmail component instead of the entire email system.
-Andrew


-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Suneel Jhangiani
Sent: Wednesday, November 05, 2003 6:11 PM
To: [EMAIL PROTECTED]
Subject: [Modus] webmail service will not start


* This is the modus mailing list *

ModusMail L does as far as I am aware include basic Web Mail
functionality.

You'll have to speak to Vircom, unfortunately I think they may all have
gone home now (not really sure what time it is there, it's 2am here)

---
ACRONYM: Abbreviated Coded Rendition Of Name Yielding Meaning


(--------------------------------)         {((((((
(     Suneel Jhangiani           )        /_  _  )
(    Technical Director          )       ( .  .   )
( Inter-Computer Technology Ltd. )        ( /   )
(----------------------------------oOOo------------oOOo----)
( 40 James Street                Tel: +44 (0) 20 7486 9601 ) 
( London W1U 1EU                 Fax: +44 (0) 7050 678 978 )
( United Kingdom               Email: [EMAIL PROTECTED]     )
(             Website: http://www.inctech.com              ) 
(----------------------------------------------------------)




-----Original Message-----
From: Andrew Ebaugh [mailto:[EMAIL PROTECTED] 
Sent: 06 November 2003 01:47
To: [EMAIL PROTECTED]

* This is the modus mailing list *

I'm getting the following in the webmail server log:

---- WEBMAILSVR log entry made at 11/05/2003 17:00:41
The license key for this software is missing or invalid.
Please contact your supplier for a valid license key.
Your support & upgrade plan associated with this licence key is now
expired. If you want to be able to use this version of the software, you
will need to get a new plan.  A new license key will be provided to you
once you've subscribed.

Guess that explains it. There was a mixup with my key.
I'm running modusmail L. Does that include the Webmail component? Guess
this wasn't such a good "upgrade" for me.:) -Andrew

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Suneel Jhangiani
Sent: Wednesday, November 05, 2003 5:26 PM
To: [EMAIL PROTECTED]
Subject: [Modus] webmail service will not start


* This is the modus mailing list *

First thing would be to check the permissions.

What user account is the service set to run under?
What permissions are on the Web Mail directories and files within them?
(I'm thinking off the INI file here).

Anything in the eventlog? Modus Mail Logs?

---
Auditor: A person sent in after the battle to stab the wounded


(--------------------------------)         {((((((
(     Suneel Jhangiani           )        /_  _  )
(    Technical Director          )       ( .  .   )
( Inter-Computer Technology Ltd. )        ( /   )
(----------------------------------oOOo------------oOOo----)
( 40 James Street                Tel: +44 (0) 20 7486 9601 ) 
( London W1U 1EU                 Fax: +44 (0) 7050 678 978 )
( United Kingdom               Email: [EMAIL PROTECTED]     )
(             Website: http://www.inctech.com              ) 
(----------------------------------------------------------)




-----Original Message-----
From: Andrew Ebaugh [mailto:[EMAIL PROTECTED] 
Sent: 06 November 2003 01:18
To: [EMAIL PROTECTED]

* This is the modus mailing list *

After upgrading to Modus from Vopmail, I get the following when attempting
to start the webmail server:

The VIRCOM Web Mail Server service terminated with the following error: 
%%4294967295 

Any ideas?
-Andrew


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