* This is the modus mailing list * Hi,
We've noticed that most false positives reported were in the following 2 categories: 1 - Industry specific emails (Daily Router reports, automated mailings from a monitoring tool, mailing lists etc.). Whitelisting has been added to Modus3 for exactly that kind of reality. They don't quite look like spam, but they look even less like real emails. We'll most likely call it "legitimate" where we're not too sure but sometimes the SCA engine will make that a false positive. 2 - End-users just discovering they can paste smileys, nice little hearts, flower pictures, change their fonts size and colors 5 times and underline things in the their email. Or a single embedded picture. We don't have a problem with people doing that (as long as I'm not the one receiving those emails :-) but that kind of "Please pay attention to me" statement is exactly what the spammers use and we recognize that. Again, the problem is easily dealt with by whitelisting your girlfriend (for example) so that the next "cheesy" email she sends out won't be caught by the SCA engine. Seriously though, we need the false positives to improve the engine (and we always will). But some of the false positives we get simply can't be dealt with on our side by changing the SCA engine, or else it would lead to an important decrease in catch-rate (like example number 2 above). You will need to whitelist (or have end users whitelist) the senders for now. I'm always available for comments. Regards, ------------------------------------- Micha�l Gaudette, P.Eng., M.B.A. Product Manager Vircom Inc. [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schmit Sent: Wednesday, November 19, 2003 10:10 AM To: [EMAIL PROTECTED] Subject: [Modus] false positives * This is the modus mailing list * Since using modus 3 our spam catch rate has been fantastic but the number of false positives has also increased. We have much more complaints now with false positives from our customers in version 3 than we had in version 2.1. I would be interested to know what other people experience with ver 3 regarding false positives. Christian ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
