* This is the modus mailing list * Hi Christian,
> What about the spam level settings? All our spam is blocked > under the level "normal". We see no spam being blocked by > "strong" or "extreme"? > > Are the spam level settings still relevant? Yes they are still relevant, but the actual information reported is not. "Normal" doesn't mean it was caught on normal. We'll log this in our systems. Regards, ------------------------------------- Micha�l Gaudette, P.Eng., M.B.A. Product Manager Vircom Inc. [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schmit > Sent: Wednesday, November 19, 2003 11:02 AM > To: Micha�l Gaudette > Subject: [Modus] false positives > > > * This is the modus mailing list * > > > What about the spam level settings? All our spam is blocked > under the level "normal". We see no spam being blocked by > "strong" or "extreme"? > > Are the spam level settings still relevant? > > Christian > > MG> Hi, > > MG> We've noticed that most false positives reported were in the > MG> following 2 > MG> categories: > > MG> 1 - Industry specific emails (Daily Router reports, automated > MG> mailings from a monitoring tool, mailing lists etc.). > Whitelisting > MG> has been added to Modus3 for exactly that kind of reality. They > MG> don't quite look like spam, but they look even less like real > MG> emails. We'll most likely call it "legitimate" where > we're not too > MG> sure but sometimes the SCA engine will make that a false positive. > > MG> 2 - End-users just discovering they can paste smileys, > nice little > MG> hearts, flower pictures, change their fonts size and > colors 5 times > MG> and underline things in the their email. Or a single embedded > MG> picture. We don't have a problem with people doing that > (as long as > MG> I'm not the one receiving those emails :-) but that kind > of "Please > MG> pay attention to me" statement is exactly what the > spammers use and > MG> we recognize that. Again, the problem is easily dealt with by > MG> whitelisting your girlfriend (for example) so that the > next "cheesy" > MG> email she sends out won't be caught by the SCA engine. > > MG> Seriously though, we need the false positives to improve > the engine > MG> (and we always will). But some of the false positives we > get simply > MG> can't be dealt with on our side by changing the SCA > engine, or else > MG> it would lead to an important decrease in catch-rate > (like example > MG> number 2 above). You will need to whitelist (or have end users > MG> whitelist) the senders for now. > > MG> I'm always available for comments. > > MG> Regards, > > MG> ------------------------------------- > MG> Micha�l Gaudette, P.Eng., M.B.A. > MG> Product Manager > MG> Vircom Inc. > MG> [EMAIL PROTECTED] > > MG> -----Original Message----- > MG> From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On > MG> Behalf Of Christian > Schmit > MG> Sent: Wednesday, November 19, 2003 10:10 AM > MG> To: [EMAIL PROTECTED] > MG> Subject: [Modus] false positives > > > MG> * This is the modus mailing list * > > > MG> Since using modus 3 our spam catch rate > MG> has been fantastic but the number of false > MG> positives has also increased. > > MG> We have much more complaints now with false > MG> positives from our customers in version 3 > MG> than we had in version 2.1. > > MG> I would be interested to know what other people > MG> experience with ver 3 regarding false positives. > > MG> Christian > > > > > > > > MG> ** > MG> To unsubscribe, send an Email to: > [EMAIL PROTECTED] with the > MG> word "UNSUBSCRIBE" in the body or subject line. > > > MG> ** > MG> To unsubscribe, send an Email to: > [EMAIL PROTECTED] with the > MG> word "UNSUBSCRIBE" in the body or subject line. > > > ** > To unsubscribe, send an Email to: [EMAIL PROTECTED] > with the word "UNSUBSCRIBE" in the body or subject line. > ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
