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What about the spam level settings? All our spam is blocked under the level "normal". We see no spam being blocked by "strong" or "extreme"? Are the spam level settings still relevant? Christian MG> Hi, MG> We've noticed that most false positives reported were in the following 2 MG> categories: MG> 1 - Industry specific emails (Daily Router reports, automated mailings from MG> a monitoring tool, mailing lists etc.). Whitelisting has been added to MG> Modus3 for exactly that kind of reality. They don't quite look like spam, MG> but they look even less like real emails. We'll most likely call it MG> "legitimate" where we're not too sure but sometimes the SCA engine will make MG> that a false positive. MG> 2 - End-users just discovering they can paste smileys, nice little hearts, MG> flower pictures, change their fonts size and colors 5 times and underline MG> things in the their email. Or a single embedded picture. We don't have a MG> problem with people doing that (as long as I'm not the one receiving those MG> emails :-) but that kind of "Please pay attention to me" statement is MG> exactly what the spammers use and we recognize that. Again, the problem is MG> easily dealt with by whitelisting your girlfriend (for example) so that the MG> next "cheesy" email she sends out won't be caught by the SCA engine. MG> Seriously though, we need the false positives to improve the engine (and we MG> always will). But some of the false positives we get simply can't be dealt MG> with on our side by changing the SCA engine, or else it would lead to an MG> important decrease in catch-rate (like example number 2 above). You will MG> need to whitelist (or have end users whitelist) the senders for now. MG> I'm always available for comments. MG> Regards, MG> ------------------------------------- MG> Micha�l Gaudette, P.Eng., M.B.A. MG> Product Manager MG> Vircom Inc. MG> [EMAIL PROTECTED] MG> -----Original Message----- MG> From: [EMAIL PROTECTED] MG> [mailto:[EMAIL PROTECTED] On Behalf MG> Of Christian Schmit MG> Sent: Wednesday, November 19, 2003 10:10 AM MG> To: [EMAIL PROTECTED] MG> Subject: [Modus] false positives MG> * This is the modus mailing list * MG> Since using modus 3 our spam catch rate MG> has been fantastic but the number of false MG> positives has also increased. MG> We have much more complaints now with false MG> positives from our customers in version 3 MG> than we had in version 2.1. MG> I would be interested to know what other people MG> experience with ver 3 regarding false positives. MG> Christian MG> ** MG> To unsubscribe, send an Email to: [EMAIL PROTECTED] MG> with the word "UNSUBSCRIBE" in the body or subject line. MG> ** MG> To unsubscribe, send an Email to: [EMAIL PROTECTED] MG> with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
