Configuration:
ModusMail 3 with IMAP folders for Webmail and POP3 for e-mail
clients.
Can anyone tell me
what the “B00xxxxxxxx.stc” files are that exist in a user’s inbox?
Explanation of what prompted this question below:
I had
a customer that was unable to retrieve her e-mail using Outlook (unknown exact
version). She would get the window showing “receiving message 1 of 9…”
and it would never increment up (stayed on message 1). She tried logging
into the WebMail server and it took a very long time to retrieve the messages,
but when it did list the messages, there weren’t any displayed. We
experienced the same behavior via webmail into her account.
I went
into her inbox directory on the server and there were several
“B00xxxxxxxx.stc” files and 14 “B00xxxxxxxx.MSG” files. I moved all of
the files (excluding the folder.imp and the keyword.imp) and then had the
customer service representative attempt to retrieve mail through webmail (to
test whether it was possibly an issue with her Outlook). We were able to
see the empty mailbox, and I moved all but one of the 14 MSG files back and we
could see those listed in webmail as well. I then moved all of the STC
files over and it made no difference in the message count via webmail. I
then had the customer attempt to retrieve mail through OE (again to test
whether it was possibly an issue with her Outlook). She was able to
check mail without any errors and then I moved the largest message back (a
686KB MSG file) and she was able to begin retrieval of that message (this is
where we left her to finish waiting for that large message via a dialup
connection).
I’m
going to chalk this up to an issue with her Outlook, but I was curious as to
what the STC files were.
Sincerely,
Mike
McTee
Internet Systems
Technician
Eastex Net (www.eastex.net)
