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Quite right. An e-check from PayPal should be treated exactly the same as a
paper check you might receive in the mail. You hold onto the item until the
check clears -- in this case until your PayPal account status on the payment
changes from "pending" to "completed" -- only then do you have the money and
only then should you ship the item to the buyer.
Note that PayPal says it should take 3 or 4 days for an e-check to clear. I
have received several lately, and they took 8 to 10 days to clear... one took 12
days. Yes, the buyers got irritated at me because I had not shipped, but I
simply quoted PayPal's own message (like the one you sent us) that clearly
states the seller is not to ship the item until the e-check clears.
The real problem comes from with the way PayPal describes
e-checks as a payment option on their website. To someone who's never had to
wait for one to clear before, the way the PayPal description reads makes it
sound "instantaneous" and so the buyer thinks you've received the money
instantly. Of course, the only thing "instant" about it is you get a notice that
tells you the buyer has sent an e-check and that you should sit tight for a week
or two until PayPal gets the money from the buyer's bank and deposits it in your
PayPal account and tells you the transaction is "completed". At that point
you'll get an email from PayPal clearly saying "You've got cash!"
PayPal could write the description of the e-check payment option in a clear
way so that the buyer understands about the delay. They clearly don't do so for
some reason.
--JR
"...I used to wish that my computer were as easy to use as my
phone.
Now my wish has come true... I can't figure out how to use my phone, either". -- Rick Weiss
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