Not missing a thing. And bring back the transparency of the entire
system - where you can see the buyers, contact them etc. See who is
bidding
against you etc. Sure, it might bring some communication between the
members, result in more than a few off-site deals, but it would be
better and probably more remunerative for ebay than the present morass.
K.
On Aug 22, 2009, at 8:55 AM, Bruce Hershenson wrote:
I have been thinking something that seems pretty obvious to me, but
I have not seen anyone else saying it, so I am wondering if I am
missing something.
In the old eBay (the one I sold hundreds of thousands of items on),
there were no DSRs, and sellers were obsessed with not getting
negatives, and receiving even ONE was often a cause for major hand-
wringing and teeth-gnashing.
Personally, I did everything possible to make my few unhappy
customers happy, to the point of sometimes giving partial or full
refunds. I saw this as a win/win/win situation, where I came out
ahead (100% positive feedback), my customers came out ahead (great
customer service) and eBay came out ahead (many happy eBay'ers). At
one time I went 55,000 consecutive positives without a negative or
neutral.
Then they added DSRs, and took away the sellers ability to leave
negs. I hated this for two reasons. One, it put a massive blackmail
tool in the hands of the buyers, and two it deceptively told buyers
a "4" was a good rating, when actually it was a "bad" rating. This
was when I left eBay completely.
Now, they have completely revamped the DSR system, where a 4 rating
is not very meaningful, but just a couple of 1s and 2s are the kiss
of death (if you are not up to date on this, they you really need to
research it if you are a seller, because it is a MAJOR change).
Well, then, haven't they simply come full circle back to the time
when sellers obsessed over every single negative? Except then, the
sellers cared about not getting negs as a matter of pride, and now
eBay "fines" you for getting 1s and 2s (by taking away discounts).
And back then, sellers could retaliate, which held down the amount
of blackmail, whereas now, they not only can't retaliate, but they
also can't see who is leaving the 1s and 2s, so the buyers think
they can hurt the sellers anonymously.
Why not simply junk the DSRs as a failed experiment (I would think
sellers would mostly be fine with this) and have a bonus system
based on the percentage of negs and neutrals?
This way, at least the sellers could see who left the bad feedback,
so they could learn what mistakes they are making (they could not
retaliate).Right now, a seller can't see who left the bad DSRs, so
they can't know what they did wrong!
Why should buyers be able to slam you anonymously while also leaving
"positive feedback". Isn't it the height of hypocrisy to let buyers
leave positive feedback, but also 1s and 2s as DSR scores? Wouldn't
this somewhat re-level the playing field?
What am I missing?
Bruce
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