Helmut, go to your Seller's Dashboard and check your settings. A while back eBay changed the default so that they automatically send out notices to buyers without your being involved.
Normally, if the buyer's payment was made through PayPal, though, the item is automatically marked as paid. So either they paid some other way and thus eBay was unaware a payment was made and/or your settings need to be changed. That's my guess. Dave ----- Original Message ----- From: Helmut Hamm To: [email protected] Sent: Sunday, October 31, 2010 7:31 AM Subject: [MOPO] What are the eBay Morons doing now??? I haven't auctioned anything on eBay for a long time, but I still occasionally sell something from my eBay store. Several weeks ago I sold a poster, the buyer paid for it, I shipped it, he was happy with it and that should have been the end of that. Now, yesterday EBAY opens an 'unpaid item case' against my buyer, what the hell is the matter with them? The case was opened by EBAY, I had nothing to do with it. To close it down again, I had to mark the item as 'paid'. I cannot believe that they now start pestering my buyers with this nonsense. What is this? Do they want me to fall in line in and give them all the 'extra' information they want? I should note, that the buyer had paid by wire transfer, NOT through Paypal, so there was no 'payment received' information in Big Brother eBay's files. Below is a copy of the eBay message. I deleted all personal information, but the message is indeed from eBay. Has this happened to anybody else yet? Helmut Von: eBay <[email protected]> Datum: 30. Oktober 2010 19:38:54 MESZ An: [email protected] Betreff: Unpaid item case open for XXXX Antwort an: [email protected] ----------------------------------------------------------------- eBay sent this message to Helmut Hamm (filmposter.net). Your registered name is included to show this message originated from eBay. Learn more at http://pages.ebay.com/help/confidence/name-userid-emails.html ----------------------------------------------------------------- ----------------------------------------------------------------- An unpaid item case has been opened ----------------------------------------------------------------- Hi filmposter.net, We opened an unpaid item case for XXX and we notified the buyer. If their payment isn't received within 4 days, you'll get a final value fee credit and the buyer will get an unpaid item recorded on their account and can't leave feedback for this item. Sale date: Sep-28-10 01:58:09 PDT Buyer: Case opened: Saturday, Oct 30, 2010 10:38:52 PDT Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
