first appears my email to this mega-ebay seller. then his response. then
my response, to which he has ignored. please give me your comments. i
paid 45. with shipping.
FIRST EMAIL:
hello: got shipment notification just today, and pkg arrived today.
i purchased from you in the past---i recognized your enclosures, although
i do not recall the titles or the ebay acct i used.
i am really surprised & disappointed that your description did not
state/disclose that the poster had 4 extra horizontal folds. therefore, this
insert has 7 folds.....three standard plus the four extras. the extra folds
have lots of surrounding wrinkles, and some paper loss.
as a poster dealer, this issue/defect is something you know MUST be
disclosed. while i appreciated that your ebay image is large, these EXTRA 4
folds are not visible....hence your description should have referenced this.
in fact, in fact, even the standard studio folds are hard to see in the
photo, so i have to wonder why.
extra folds must be disclosed, so i do not understand why you, as a poster
dealer--did not disclose them.
i thought this was a fair deal for us both in this Make-An-Ebay-Offer
purchase, but with this defect, i am not so sure.
FIRST RESPONSE:
M - I am sorry about this problem, we want you to be happy with the items
you get from us. I think that the problem occurred because the person who
does the scans is not always the same person who does the descriptions.
She often writes the description with the scan on the screen and probably
could not see the extra folds in the scan either. Do you want to return the
poster for a refund?
MY UNASWERED RESPONSE:
thank you for your reply.
the fact that you said one hand doesn't know what the other hand is doing,
and there is no one overseeing the process, doesn't exude confidence to buy
expensive items from you. accurate descriptions is so very important.
i will now think whether to return the poster and ask you to pay the 10.00
return postage, or ask for a price adjustment to reflect the value of of
poster with 4 extra folds.
your thoughts?
thanks
michael
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