You needs to take a breath, write a few less number 4's the next time and use spell check.
Your first email to this seller mentions "extra folds" over and over. I'm sure he "got it" the first time. The seller explained what happened, offered to make you a refund -- yet you went off on him / her a second time with more complaining. This is a perfect example of how a responsible seller apologies and offers to make good yet an "off center" buyer does nothing but continue to complain and threaten to make price reduction demands, should he decide to keep this "flawed and 4 4 4 4 over-folded" poster. At this point, if he opts to keep it, he should get no partial refund, since the seller offered to refund him, in full, if he was dissatisfied. Send the poster back or keep it and quit complaining. -KL On Wed, Oct 5, 2011 at 5:53 PM, Michael B <[email protected]> wrote: > first appears my email to this mega-ebay seller. then his response. then > my response, to which he has ignored. please give me your comments. i > paid 45. with shipping. > > > FIRST EMAIL: > > hello: got shipment notification just today, and pkg arrived today. > > i purchased from you in the past---i recognized your enclosures, although i > do not recall the titles or the ebay acct i used. > > i am really surprised & disappointed that your description did not > state/disclose that the poster had 4 extra horizontal folds. therefore, > this insert has 7 folds.....three standard plus the four extras. the extra > folds have lots of surrounding wrinkles, and some paper loss. > > as a poster dealer, this issue/defect is something you know MUST be > disclosed. while i appreciated that your ebay image is large, these > EXTRA 4 folds are not visible....hence your description should have > referenced this. in fact, in fact, even the standard studio folds are hard > to see in the photo, so i have to wonder why. > > extra folds must be disclosed, so i do not understand why you, as a poster > dealer--did not disclose them. > > i thought this was a fair deal for us both in this Make-An-Ebay-Offer > purchase, but with this defect, i am not so sure. > > FIRST RESPONSE: > > M - I am sorry about this problem, we want you to be happy with the items > you get from us. I think that the problem occurred because the person who > does the scans is not always the same person who does the descriptions. She > often writes the description with the scan on the screen and probably could > not see the extra folds in the scan either. Do you want to return the > poster for a refund? > > > MY UNASWERED RESPONSE: > > > thank you for your reply. > > the fact that you said one hand doesn't know what the other hand is doing, > and there is no one overseeing the process, doesn't exude confidence to buy > expensive items from you. accurate descriptions is so very important. > > i will now think whether to return the poster and ask you to pay the 10.00 > return postage, or ask for a price adjustment to reflect the value of of > poster with 4 extra folds. > > your thoughts? > > thanks > michael > > > ------------------------------------------- > ------------------------------------------- > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How to > UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
