What a nice testimonial, and unexpected, because all too often people only post to complain. Kirby is indeed a real credit to the hobby. And there are so few places left anywhere that you get any customer service at all. It is even getting hard to get a human being on the phone who knows anything at most companies. Bravo, Kirby (and you too, Phil)!
Bruce On Wed, Nov 16, 2011 at 11:19 AM, Phillip W. Ayling <[email protected]>wrote: > ** > While I often see Kirby McDaniel posting on MoPo, other than a couple of > phone conversations 5-6 years ago, I have really had very little > interaction with MovieArt Original Posters. > > Recently I saw an item on their website that I was interested in. I was > having a little difficulty handling online check-out, so I called Kirby. He > could not have been nicer or more helpful. In addition to handling the > transaction over the phone - and even though I was quite sure that I wanted > the Lobby Card that I had seen on their site - Kirby insisted on pulling > the item in question from his stock while I was on the phone, and reviewing > its condition in real time so that I wouldn't be relying solely on the > posted photos. He wanted to be sure I was fully informed about every > possible flaw in the Card before he sent it, and he also wanted to let me > know about the terms of their return policy, which seemed quite > satisfactory. > > I recently received the card in a prompt manner and it was very well > packaged. My only regret is that he doesn't have more cards from the same > title. I had planned on calling Kirby to let him know all of this > - and though sending an e-mail to the whole group is a little less personal > than a phone call to Kirby - I thought that with all the buyer/seller > horror stories from EBay, shipping fiascos and all, that maybe a public > acknowledgement of a delightful buying experience would be an OK way to > communicate too. > > There are some other people on MoPo with whom I have had some great buying > experiences as well. I sort of regret not making more of a deal about all > of that whenever it happens. In the midst of some people who do our hobby a > large disservice, today is not a day that I am focusing on that. I > appreciate each and everyone of you who do the right thing. I'm taking a > minute to say thank you to everybody who sets really high standards > and makes poster collecting a better place. > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > -- Bruce Hershenson and the other 25 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> <http://www.emovieposter.com/unused/signature/20111028Frankensteinemployeegroupphotosignature.jpg> Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
