I have bought posters from several dealers and auction houses in USA
without problems, yet time and again I find Heritage Auctions and myself at
odds. The latest point of dissension concerns shipping to UK. Everyone else
provides me with a quote; I accept by email; I pay; they ship. HA always
had to have their International Shipping Instructions form signed with
acceptable methods and scanned and emailed to them, which they then held on
file.
My latest shipment, however, they tell me they cannot send because they
require a new ISI form signed with just one shipping method accepted. If I
decide to have a different method in future it will require a new ISI. Why?
Can they not just accept an email as everyone else does? They have given me
various reasons for this, none of them actually believable. The first was
that this would 'ensure safe delivery', the latest being that the form is
physically sent to the shipping department. Really? Are HA so lacking in
technology that they have pieces of paper circulating between departments?
Furthermore, why do they insist that all orders over $250 paid by credit
card or PayPal must be sent by Fedex or UPS? Most everyone else is happy to
use the cheaper options of USPS, and I have just received a couple of
shipments from Bruce using first class email which arrived swiftly and
securely. Besides, how else would I pay?
This might not seem like a major inconvenience but as a point of principle
I find it very annoying, mainly because it just seems to be a bit of
bureaucracy for bureaucracy's sake. Their T&Cs simply state that, 'Successful
international Bidders shall provide written shipping . . . to the
Auctioneer for any lots to be delivered outside of the United States.' I
would have thought that an email is a written instruction. Does anyone
agree with me, or am I just being picky?
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