Don't get me wrong, I have found HA to be very helpful on occasions in the past, and I am certainly going to continue bidding on their posters. It's just this piece of flummery (lovely word) which is really irritating me, so the only question is whether or not I will ever receive them!
Tommy On Fri, Aug 15, 2014 at 3:02 PM, Neil Jaworski <[email protected]> wrote: > I've had many successful transactions with Heritage, but it's certainly > possible to get into a lengthy & frustrating email chain with their > shipping dept. But they are a huge organisation and I guess that comes with > advantages & disadvantages. > Neil > > > On 14 Aug 2014, at 21:29, Todd <[email protected]> wrote: > > > > *This might not seem like a major inconvenience but as a point of > principle I find it very annoying, mainly because it just seems to be a bit > of bureaucracy for bureaucracy's sake. Does anyone agree with me, or am I > just being picky?*Tommy, all I can say is, Heritage really knows how to > treat their clients!! > > > Todd > > ------------------------------ > Date: Thu, 14 Aug 2014 15:44:23 +0100 > From: [email protected] > Subject: [MOPO] International shipping. > To: [email protected] > > I have bought posters from several dealers and auction houses in USA > without problems, yet time and again I find Heritage Auctions and myself at > odds. The latest point of dissension concerns shipping to UK. Everyone else > provides me with a quote; I accept by email; I pay; they ship. HA always > had to have their International Shipping Instructions form signed with > acceptable methods and scanned and emailed to them, which they then held on > file. > My latest shipment, however, they tell me they cannot send because they > require a new ISI form signed with just one shipping method accepted. If I > decide to have a different method in future it will require a new ISI. Why? > Can they not just accept an email as everyone else does? They have given me > various reasons for this, none of them actually believable. The first was > that this would 'ensure safe delivery', the latest being that the form is > physically sent to the shipping department. Really? Are HA so lacking in > technology that they have pieces of paper circulating between departments? > Furthermore, why do they insist that all orders over $250 paid by credit > card or PayPal must be sent by Fedex or UPS? Most everyone else is happy to > use the cheaper options of USPS, and I have just received a couple of > shipments from Bruce using first class email which arrived swiftly and > securely. Besides, how else would I pay? > This might not seem like a major inconvenience but as a point of principle > I find it very annoying, mainly because it just seems to be a bit of > bureaucracy for bureaucracy's sake. Their T&Cs simply state that, 'Successful > international Bidders shall provide written shipping . . . to the > Auctioneer for any lots to be delivered outside of the United States.' I > would have thought that an email is a written instruction. Does anyone > agree with me, or am I just being picky? > > ------------------------------ > > To unsubscribe from the MoPo-L list, click the following link: > https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > > ------------------------------ > > To unsubscribe from the MoPo-L list, click the following link: > https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > > > ------------------------------ > > To unsubscribe from the MoPo-L list, click the following link: > https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
